Front Desk Manager OEM
3 months ago
Job Summary:
The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.
Responsibilities:QUALIFICATIONS:
- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Supervisory experience required.
- Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
- Must have a valid driver's license from the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
RESPONSIBILITIES:
- Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
- Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s.
- Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
- Prepare and conduct all Front Desk interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
- Conduct all 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.
- Develop employee morale and ensure training of Front Desk personnel.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count.
- Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
- Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
- Participate in required M.O.D. program as scheduled.
- Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
- Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc.
- Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
- Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.
- Ensure that no-show revenue is maximized through consistent and accurate billing.
- Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting.
- Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s.
- Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
- Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.
- Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
- Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
- Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
- Ensure implementation of all Aimbridge Hospitality policies and house rules.
- Understand hospitality terms.
- Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
- Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
- Ensure correct and accurate cash handling at the Front Desk.
- Attend monthly all-employee team meetings and any other functions required by management.
- Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.
- Obtain all necessary information when taking room reservations.
- Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
- Be aware of all rates packages and promotions currently underway.
- Follow and enforce all Aimbridge Hospitality hotel credit policies.
- Process and handle guest laundry (property specific).
- Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
- Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards.
- Establish and maintain key control system.
- Ensure participation wihin department for monthly Aimbridge team meeting.
- Focus the Front Desk Department on their role in contributing to the guest service scores.
- Monitor all V.I.P.'s special guests and requests.
- Maintain required pars of all front office and stationary supplies.
- Review daily Front Office work and activity reports generated by Night Audit.
- Review Front Office log book and Guest Request log on a daily basis.
- Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
- Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each.
- Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs.
- Conduct meetings according to Aimbridge Hospitality standards as required by management.
- Other duties as required.
Minutes from Chicago's Midway Airport, and close to the center of the city, this hotel features a variety of free amenities, including airport shuttle service, along with comfortable accommodations.
A complimentary continental breakfast is served each morning at Chicago-Midway Airport Hampton Inn. A free 24-hour transportation service is provided to the Orange Line and Midway International Airport is available to all guests.
The Hampton Inn Chicago-Midway Airport also places guests only 12.5 miles from the heart of central Chicago. The nearby train station also allows guests easy access to explore the surrounding areas and attractions.
Company Overview:As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Manager
4 months ago
Chicago, United States Sonesta International Hotels Full timeThe Front Desk Manager acts as Front Office management presence in covering Manager on Duty (MOD) shifts. This position will require close cooperation with all hotel departments emphasizing guest service and satisfaction. Supervision of all front off Manager, Front Desk Manager, Front Desk, Office Representative, Operations, Skills
-
Front Desk Manager
5 months ago
Chicago, United States Crestline Hotels & Resorts Full time** Front Desk Manager** ** Front Desk Manager** Front Desk Night Manager **Overview** The Front Desk Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the front office departments to include: front desk, bell/door, concierge (if applicable). The Front Desk Manager is responsible for ensuring...
-
Front Desk Manager
3 months ago
Chicago, United States Alfa Dental Management LLC Full timeLocation **Job openings matching Front Desk Manager in Alfa Dental Management** - Jacksonville, FL Manage and perform front desk duties including patient check-in and check-out, scheduling patient appointments, and handling patient inquiries. Easily Apply 7 days ago Career recommendations for Front Desk Manager Explore information on salaries, job...
-
Front Desk Manager
3 weeks ago
Chicago, Illinois, United States BeUrban Design + Build Full timeAbout BeOfficeBeOffice is a dynamic and vibrant shared office space located in the heart of Chicago. Our boutique coworking space offers a unique and collaborative environment that fosters growth and productivity.Job DescriptionWe are seeking a charismatic and engaging Front Desk Manager to be the Director of First Impression for our brand. As a Front Desk...
-
Front Desk Manager
3 days ago
Chicago, Illinois, United States BeUrban Design + Build Full timeJob Title: Front Desk ManagerAbout Us: BeOffice is a boutique shared office space with a dynamic community. We offer a fun, productive, and collaborative environment.Job Description: We are looking for a charismatic and engaging Front Desk Manager to represent our brand in a warm and welcoming manner to our clients. The ideal candidate will manage guests,...
-
Front Desk Manager
3 weeks ago
Chicago, Illinois, United States Hampton Inn Midway Full timeJob SummaryThe Front Desk Manager is responsible for ensuring the smooth operation of the Front Office, providing exceptional service to guests, and maximizing room revenue and occupancy. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced...
-
Front Desk Manager
1 month ago
Chicago, Illinois, United States BeUrban Design + Build Full timeJob Title: Front Desk ManagerWe are seeking a charismatic and engaging Front Desk Manager to be the Director of First Impression for our brand, greeting our clients and working with our vendors.Key Responsibilities:Welcome new clients and provide tours of the space.Manage the front desk during business hours, handle phone calls, and answer emails.Assist with...
-
Front Desk Manager
3 weeks ago
Chicago, Illinois, United States White Lodging Full timeUnlock Your Potential as a Front Desk Supervisor at White LodgingAt White Lodging, we're passionate about delivering exceptional hospitality experiences that leave a lasting impression. As a Front Desk Supervisor, you'll play a vital role in bringing our brand standards to life and creating an environment where our associates can thrive.Key...
-
Front Desk Manager
1 month ago
Chicago, Illinois, United States Hampton Inn Midway Full timeJob SummaryThe Front Desk Manager is responsible for ensuring the smooth operation of the Front Office, providing exceptional service to guests, and maximizing room revenue and occupancy. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced...
-
Front Desk Manager
2 weeks ago
Chicago, Illinois, United States BeUrban Design + Build Full timeJob Title: Front Desk ManagerBeOffice is a dynamic and collaborative shared office space in the heart of Chicago, offering a unique work environment and a strong sense of community. We are seeking a charismatic and engaging Front Desk Manager to be the face of our brand, providing exceptional customer service and ensuring a warm and welcoming experience for...
-
Front Desk Operations Manager
2 days ago
Chicago, Illinois, United States 21C Museum Hotel Chicago Full timeProperty Description:21c Museum Hotel Chicago is a unique and innovative hotel that combines contemporary art, culture, and hospitality to create a truly immersive experience for guests. Located in the heart of downtown Chicago, this art-centric hotel offers an exciting opportunity for job applicants who are passionate about art, design, and guest...
-
Front Desk Operations Manager
2 weeks ago
Chicago, Illinois, United States Sonesta International Hotels Full timeJoin Sonesta Chicago O'Hare Airport as a Front Desk SupervisorWe are seeking a skilled Front Desk Supervisor to lead our team and create exceptional experiences for our guests and colleagues. As a Front Desk Supervisor, you will be responsible for setting the tone for our Culture of Caring, focusing on creating amazing moments for our guests and team...
-
Front Desk Agent
3 months ago
Chicago, United States Sonesta International Hotels Full timeThe Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The Fro Front Desk, Agent, Operations Manager, Hotel
-
Front Desk Manager
1 week ago
Chicago, Illinois, United States BeUrban Design + Build Full timeBeUrban Design + Build is seeking a charismatic and engaging Front Desk Manager to be the Director of First Impression for our brand, greeting our clients and working with our vendors.You will represent our brand in a warm and welcoming manner to our clients, managing guests thoroughly introducing them to our brand and concept, providing tours with always an...
-
Front Desk Representative
2 weeks ago
Chicago, Illinois, United States Sonesta International Hotels Full timeFront Desk Agent RoleThe Front Desk Agent is a vital member of the hotel team, responsible for delivering exceptional results that contribute to the overall success of the hotel. Key performance objectives include managing the front desk and providing support to the Operations Manager.Key Responsibilities:Ensure seamless front desk operations, providing a...
-
Front Desk Supervisor
5 months ago
Chicago, United States Mac Properties Full time**Description** Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis and Kansas City. **Overall Responsibility:** The Front Desk Supervisor will be responsible for overseeing and directing front desk operations across the portfolio including resident services...
-
Front Desk Representative
2 weeks ago
Chicago, Illinois, United States Sonesta International Hotels Full timeFront Desk Agent Job DescriptionThe Front Desk Agent plays a vital role in ensuring the success of our hotel by delivering exceptional results and supporting the Operations Manager. Key responsibilities include managing the front desk, handling guest inquiries, and providing top-notch customer service.Key Responsibilities:Manage the front desk and ensure a...
-
Front Desk Coordinator
3 weeks ago
Chicago, Illinois, United States AirSculpt Full timeJob Title: Front Desk Receptionist **Job Summary:** We are seeking a highly skilled and experienced Front Desk Receptionist to join our team at AirSculpt. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our clients. **Key Responsibilities:** * Greet patients...
-
Front Desk Manager
3 months ago
Chicago, United States BeUrban Design + Build Full timeJob Description About Us:BeOffice is a boutique shared office space with a very cool vibe and a very dynamic community. Located in the heart of Chicago on North Michigan Avenue, we offer over 6,500 square feet of coworking space, phone booths, team spaces, meeting rooms and classrooms to accommodate the many stages of your growth of our clients. Our office...
-
Front Desk Agent
4 months ago
Chicago, United States sulekha.co.uk Full timeFront Desk Agent Jobs in USA & Canada **Front Desk Agent Jobs Near Me** *Work Experience**Job Role**Education***High School** Skills: 926 Sedgwick Avenue, The Bronx, NY, USA 2 weeks ago *Functional Area* Job Summary: Represents the hotel to the guest throughout all stages of the guests stay by working with all hotel personnel to ensure every guest ex......