Desktop Support/AV Technician

3 weeks ago


Washington, United States Insight Global Full time

Location: Washington, DC (100% onsite)

Length: Long term contract - current contract extended to April 2025, likely extending to Jan 2026

Salary: 25-32hr

Clearance: Secret

The Desktop Support Specialist will identify, research, and resolve technical problems and support AV equipment. This position requires a combination of good verbal communication and technical skills.


Primary Duties of the Desktop Support/AV specialist analyst but not limited to:

  • Oversees testing, maintenance, asset management, operation of audiovisual (AV) and videoconference equipment including Crestron, Meeting Owl, video cameras, audio systems, and operation of integrated AV systems.
  • Perform IT-related setup, support, and breakdown for on-site meetings.
  • Troubleshoots audiovisual and videoconferencing related technology and follow through on escalation of issues.
  • Provides consultation and education to all levels of end users on presentation technologies.
  • Perform biweekly/monthly user training.
  • Performs regular preventive maintenance checks to maintain conference room integrity.
  • Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to the vendor.
  • Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management.
  • Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage ticket queue.
  • Support in-office walk-ups and remote assistance while providing a great customer experience.
  • Identify, troubleshoot, and resolve hardware and software problems and provide employee training.
  • Desktop equipment moves, adds and changes.
  • Utilize a ticketing system to log, track and document incidents to ensure customer problems are resolved to customer satisfaction.


Required education and experience:

  • Minimum AA degree in Computer Science or graduate of a technical school or comparable experience.
  • 5 years of IT desktop support experience in an enterprise environment. knowledge of supporting Windows 11, macOS, mobile devices and AV equipment.
  • Excellent hands-on and remote customer service skills.
  • Ability to work independently and within a team environment. Able to prioritize and address multiple tasks and projects in a dynamic work environment.
  • Strong interpersonal and communication skills, strong work ethic and positive attitude.
  • Active Directory, Microsoft Windows 11, Microsoft O365 and Google suite.
  • Must be able to work on site and be able to work a flexible scheduled as assigned. Occasional weekend work.

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