Print & Mail Support Coordinator
2 months ago
FLSA STATUS: Non-Exempt
DEPARTMENT: Print & Mail
REPORTS TO: Print & Mail Manager
SUPERVISORY RESPONSIBILITIES: No
JOB LOCATION: Houston, Texas
TRAVEL: N/A
ESSENTIAL DUTIES & RESPONSIBILITIES:
Associate Print & Mail Support Coordinator
- Monitor, support, and maintain Print & Mail workflow technologies to ensure optimal performance. Troubleshoot and resolve technical issues related to Print & Mail systems.
- Oversee and manage the Print & Mail job queue, ensuring that tasks are processed in a timely and efficient manner. Prioritize jobs based on urgency, complexity, and deadlines.
- Act as the primary point of contact for client escalations related to Print & Mail services. Filter and assess escalation issues, ensuring they are addressed promptly and appropriately.
- Develop and provide accurate quotes for Print & Mail services based on client requirements.
- Identify and report potential missed SLAs, taking corrective actions as necessary.
- Contribute to workspace cleanliness and organization, performing cleaning tasks and arranging materials as needed for optimal workflow.
- Engage in client correspondence through both written and verbal communication, addressing inquiries and requests professionally and promptly.
- Work diligently to meet service level agreements (SLAs), prioritizing tasks and managing time effectively.
- Assist with various clerical duties to support departmental operations and documentation requirements.
- Demonstrate flexibility in scheduling, including the willingness to work overtime as required to fulfill production needs.
- Execute additional job responsibilities and projects as delegated by supervisors.
- operations and documentation needs.
- Execute additional responsibilities and special projects as assigned by supervisors.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- High School diploma or general education degree (GED) or equivalent.
- Ability to work in a fast-paced environment.
- Computer literate including proficiency in Microsoft Word and Excel.
- 1+ years of technical support or implementation experience.
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