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Patient Care Coordinator
3 months ago
Location: The Villlages
RESPONSIBILITIES
- Welcome patients and visitors by greeting them in a warm and friendly manner, either in person or on the telephone and answering or referring to inquiries.
- Optimize patients' satisfaction by notifying appropriate staff of their arrival.
- Answer a multi-line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system.
- Retrieve and distribute voicemails each morning.
- Stock patient refreshments and beverages.
- Coordinate patient meals, including placing food orders, processing receipts, and reporting to the finance department.
- Ensure an exceptional patient experience by providing meals, entertainment, access to information, and personalized recognition for patients, caregivers, and their friends and family - including meaningful milestones such as birthdays, anniversaries, randomization days, study completion days, first day of open label medication, and/or other important study or personal events.??????
- Maintain operation of coffee machines and reception copier equipment.
- Ensure common areas are orderly, neat, and clean in order to provide a positive experience for patients and guests.
- Assist with scheduling prescreen appointments.
- Keep appointments on schedule by reminding patients and participants of their appointment the day before. Provide necessary information to patients or participants to ensure they are prepared for the scheduled visit.
- Maintain imaging vendor portal access and assist clinic staff (Clinical Research Coordinators and Physicians) with obtaining reports when requested.
- Arrange patient transportation via UBER Health or other approved transportation vendor.
- Manage the visitor and pest control logs.
- Order supplies as directed by the office manager and report expenses.
- Ensure patient stipend cards are inventoried and reported to finance on a weekly basis; troubleshoot and resolve card issues by communicating with finance and patients.
- Assist Lead Clinical Care Coordinator with tasks as assigned.
- Provide administrative support to team members as needed.
- Assist with special projects and perform other duties as assigned.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal .
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here .
- Virginia residents may access our state specific policies here .
- Residents of all other states may access our policies here .
- Canadian residents may access our policies in English here and in French here .
- Residents of countries governed by GDPR may access our policies here .
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
