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Hearing Care Coordinator

2 months ago

The Villages, Florida, United States Sonova Full time
About the Role

We are seeking a highly motivated and customer-focused Hearing Care Coordinator to join our team at Sonova, a world leader in hearing care solutions.

Key Responsibilities
  • Provide Exceptional Patient Care
    • Greet patients with a positive and professional attitude
    • Schedule and confirm patient appointments
    • Collect patient intake forms and maintain patient files/notes
  • Support Clinical Staff
    • Provide first-level support to patients, answer questions, and collect payments
    • Process repairs under the direct supervision of a licensed Hearing Care Professional
  • Manage Office Operations
    • Prepare bank deposits and submit daily reports to finance
    • General sales knowledge for accessories and patient support
    • Process patient orders, receive orders, and verify pick up
    • Clean and maintain equipment and instruments
    • Submit equipment and facility requests
  • Assist with Administrative Tasks
    • General office duties, including cleaning
    • Manage inventory, order/monitor stock, and submit supply orders as needed
    • Assist with event planning and logistics for community outreach events
Requirements
  • Education and Experience
    • High School Diploma or equivalent
    • Associate degree, preferred
    • Prior experience/knowledge with hearing aids is a plus
  • Skills and Abilities
    • Professional verbal and written communication
    • Strong relationship building skills with patients, physicians, and clinical staff
    • Experience with Microsoft Office and Outlook
    • Knowledge of HIPAA regulations
    • EMR/EHR experience a plus
What We Offer
  • Competitive Benefits Package
    • Medical, Dental, Vision Coverage
    • 401K with a Company Match
  • Employee Perks
    • FREE hearing aids to all employees and discounts for qualified family members
    • PTO and Holiday Time
    • Legal Shield and Identity Theft Protection
    • 1 Floating Holiday per year
About Sonova

We are a company that values diversity, equality, and inclusion. We are committed to creating a workplace where everyone feels welcome and valued.

We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to providing a safe and healthy work environment for all employees.