Guest Service Representative

1 week ago


Rockford, United States Gorman & Company Full time


Position:
Guest Service Representative

Location:

Rockford, IL

Job Id:
1054

# of Openings:
2

GUEST SERVICES REPRESENTATIVE - PART TIME

3% QUARTERLY ATTENDANCE BONUS

The Embassy Suites by Hilton in Rockford is looking for fun and outgoing people to work as part-time Guest Services Representatives at our front desk. Embassy team members are passionate about their work and also like to have fun It's an "all hands-on deck" kind of environment to get our jobs done. If you want to have fun, be valued, and make a difference, apply today

As a Guest Services Representative on our team, you will complete a variety of tasks which includes:
  • Check hotel guests in and out.
  • Makes reservations for guests.
  • Provide information to guests on the hotel as well as the surrounding area.
  • Keeps desk area stocked with necessary materials.
  • Post charges and ensure overall proper payment.
  • Other duties as assigned by management.
The position is ideal for someone with the following experience and qualities:
  • Good personality and positive interpersonal skills.
  • Accuracy and attention to detail.
  • Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay.
  • Dependability and regular attendance.
  • Previous customer service experience and/or sales experience.
  • Ability to perform basic arithmetic, including the use of percentages.
Why Work With Us at Embassy Suites?
  • 401K+ Match (up to 6%)
  • Employee Assistance Program
  • 9 Paid Holidays
  • Team Member Development & Training
  • DEI Committee dedicated to making your employee experience great


The Embassy Suites is owned and operated by Gorman & Company. Gorman is a trusted partner in the community, specializing in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings.

Equal Opportunity Affirmative Action Employer

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