Customer Service Representative
4 weeks ago
Rockford’s Trusted Hometown Furniture Merchant for over 90 years is hiring a Customer Service Representative to manage customer queries and complaints. The position will also be responsible for processing orders, modifications, and escalating complaints across multiple communication channels. To succeed in this role, you need to remain calm when customers are frustrated and have experience working with computers.
**Customer Service Representative Responsibilities**:
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicate with customers through various channels.
- Acknowledge and resolve customer complaints.
- Know our products inside and out so that you can answer questions.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction by providing professional customer support.
**Customer Service Representative Requirements**:
- Able to remain calm when customers are stressed or upset.
- Adept at using computers to process information and merchandise using our POS system
- Experienced at providing customer support
- Detail-oriented and strong math skills
- Utilize good time management and organizational skills
- Must be diligent and accountable with sensitive customer information
- Must have excellent verbal and written communication skills
- Flexibility to work store hours
**Gustafson Furniture & Mattress**
**6651 E State St**
**Rockford, IL 61108**
Pay: $15.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
Work Location: In person
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