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Cisco Voice Engineer

4 months ago

Bethpage, United States ApTask Full time
About Client:
The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.
It offers a comprehensive set of services, including:
IT Services: Application development, maintenance, and testing.
Consulting: Business consulting, IT strategy, and digital transformation.
Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.
Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.

Salary Range: $90K-$125K/Annum

Job Description:
Must Have Technical/Functional Skills:
  • UCCE Technical and Support Function
  • Knowledge on CUCM
  • Cisco UCCE working experience on the Cisco UCCE suite of call routing components and applications.
  • Comfortable engaging in real-time triage conference calls to troubleshoot complex contact center routing and IVR issues.
  • IVR support, analysis and troubleshooting
  • Ability to trace the logs
  • Exposure to SIP, CTI, and gateways (Client)
  • Windows and Linux troubleshooting. And a solid foundation of computer and network fundamentals are required for this role
  • Strong problem solving and diagnostic skills are essential to success for this position
  • Verint Enterprise Call recording
  • Oracle SQL or Microsoft SQL
Roles & Responsibilities:
  • Troubleshoot complex contact center routing and IVR issues
  • On-call rotation is required which will include weekends, nights and holidays.
  • Ability to communicate clearly both verbally and written to multiple tiers of management.
  • Working knowledge on ticketing tool, ideas on ticket SLAs, and resolve tickets in time.
  • Contact Center Support Engineer position which handles level 2 break fix incidents, contact center deployments, application upgrades and service transformation initiatives for Optimum, Suddenlink and all BPO sites for client (Sales, Customer Service, Field Service, Billing and Collection, Product and Marketing)


About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .