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Field Support Technician
1 month ago
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Field Support Technician
Contract: Irving, Texas, US
Salary: $35.00 Per Hour
Job Code: 351881
End Date: 2024-08-18
Days Left: 19 days, 3 hours left
Apply
Job Description:
What You'll Work On:
- Provide field support globally: including remote support and onsite support. Liaison between global field service organization; and internal functions such as manufacturing; quality; R&D; etc.
- Develops service strategy and documentation for both customer and employee support.
- Provides SME support of cross- functional teams and executes assigned service deliverables.
Level 3 Field Support:
- Provides phone email coverage and documentation.
- Responsible for implementing and maintaining the effectiveness of the quality system.
- Identifies and troubleshoots basic instrument and/or assay issues. This includes the use of the service tools; manuals and log analysis; as appropriate.
- Develop action plans for account resolutions.
- Performs technical responsibilities of local service personnel, such as performing repairs; TSBs; and installs.
- Performs data gathering and monitoring of service goals.
- Follows processes and procedures related to instrumentation and how to properly interact with customers.
- Critically evaluates Field Service Representative performance and provides feedback to management team.
- Redlines and/or develops service/ quality documents with assistance by senior professional.
- Subject Matter Expert (SME) for cross functional site documents.
- Performs service documentation approval process while forming relationships with the appropriate areas.
- Represents Global Service at cross functional meetings
- Manage deliverables assigned; which includes due dates; resources and time needed; etc.; as a member of a project team. Drives service deliverables by working closely with planning; quality; engineering; etc.
- Potential to support instrument manufacturing.
- Identify; develop; and implement new service tools; parts; and procedures to reduce service costs globally.
- This includes providing input on retrofit budget strategy and Top-10 issue tracking.
- Participates in cross-functional teams (TPD; manufacturing; local service; etc.) to resolve instrument; software and/or assay issues quickly and effectively. -Works with field and planners on part stocking recommendation
- Works with ADD Service Representatives worldwide to ensure timely issue escalation/resolution.
- Ensures compliant, technically accurate service documentation.
- Works closely with R&D; TPD; and Marketing to develop and implement service strategy on existing and new products.
- Minimum Bachelors
- Electronic Troubleshooting
- Documentation
- Communication Skills (Written and Oral)
- Recruiter
- Phone
- Vishnu Nair
- vishnu.nair@collabera.com
Apply Now