![NICE Systems, Inc.](https://media.trabajo.org/img/noimg.jpg)
Technical Support Engineer
4 weeks ago
At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Technical Support Engineer will provide technical assistance on applications to resolve an end-user's connectivity issues with the NICE suite of products. Duties of this position will include troubleshooting and diagnosing escalated customer issues acting in a consultative fashion to arrive at a mutually beneficial solution for our customers, and coordinating with internal departments to provide a collaborative solution that will leave the NICE customer with a positive experience and a product that meets their needs. The highly skilled Technical Support team will provide exceptional client assistance in the resolution of complex problems, utilizing various communication methods - email, chat, and voice. How will you make an impact? Work tickets via a web-based ticketing system, email, voice, or chat When working tickets: Validate for correct prioritization and monitor communication to users of progress Fix end-user issues that can be resolved on applications Record and route incidents to specialist groups Provide resolution and recovery of incidents Keep clear and thorough records in the ticketing system of all actions taken Escalates incidents when necessary Troubleshoots VoIP, T1, DS3, Ethernet, OC-X, 1+ and Toll Free services Opens and monitors incidents created with 3rd party providers Pulls and analyzes logs for troubleshooting for contacts, applications, etc. Reads and analyzes network diagrams Regularly works flexible schedule and on-call services Effectively and professionally communicates with internal and external customers **Have you got what it takes?** Associate degree or currently working towards a Bachelor's Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience required. 3-5 years work experience in a customer service field, preferably in a technical capacity Excellent technical, troubleshooting and analytical skills Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills Excellent communication skills - written and verbal and ability to handle all interactions with internal and external clients with professionalism Ability to adapt quickly to change, think on your feet, communicate positively and work proactively Understanding of network topology and telecommunications architecture (PBX, Carriers, VoIP) What's in it for you? Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr Enjoy NICE-FLEX At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innov ation, new ideas, and a vibrant, interactive atmosphere. About NICE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
-
Technical Support Engineer
4 weeks ago
Sandy, United States NICE Full timeAt NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Technical Support Engineer will...
-
Technical Sales Engineer
4 weeks ago
Sandy, United States FairCom USA CORPORATION Full timeJob DescriptionJob DescriptionDescription:As part of the technical sales team, you will provide pre-sales engineering support, be a trusted advisor to our customers & partners, and play a critical role in designing technical solutions through Professional Services. The Technical Engineer will partner closely with both the Sales & Engineering departments to...
-
Technical Support Specialist Tier 2
1 week ago
Sandy, United States Cementation USA Full timeJob OverviewPosition Title: IT Help Desk Technician Tier 2Department: Business TechnologyReporting To: IT Director Cementation USAOBJECTIVE OF THE ROLEThe IT Help Desk Technician Tier 2 plays a crucial role in the IT department, reporting directly to the IT Director. This position is responsible for monitoring and addressing help desk tickets generated at...
-
Technical Product Manager
3 weeks ago
Sandy, United States Voze Full timeJob DescriptionJob DescriptionVOZE is a cutting-edge computer software company that enables simple sales activity collection through voice, paper, and typed text. Our product creates an experience that provides a multitude of value to sales reps for their daily job so that they will adopt Voze, develop better sales behaviors, and lead to more sales. Our...
-
Technical Product Manager
2 months ago
Sandy, United States Voze Full timeVOZE is a cutting-edge computer software company that enables simple sales activity collection through voice, paper, and typed text. Our product creates an experience that provides a multitude of value to sales reps for their daily job so that they will adopt Voze, develop better sales behaviors, and lead to more sales. Our mission is to create technology...
-
Technical Product Manager
2 months ago
Sandy, United States Voze Full timeJob DescriptionJob DescriptionVOZE is a cutting-edge computer software company that enables simple sales activity collection through voice, paper, and typed text. Our product creates an experience that provides a multitude of value to sales reps for their daily job so that they will adopt Voze, develop better sales behaviors, and lead to more sales. Our...
-
Technical Application Support Specialist
3 days ago
Sandy Springs, United States StellarMettle Placements Full timeThe Technical Application Support Specialist plays a crucial role in providing technical assistance to users encountering challenges with the company's proprietary software. This entry-level position is designed for individuals eager to develop a comprehensive understanding of the application, enabling them to deliver effective support via phone and email to...
-
Technical Application Support Specialist
3 days ago
Sandy Springs, United States StellarMettle Placements Full timeThe Technical Application Support Specialist plays a crucial role in providing essential technical assistance to users encountering challenges with the company's proprietary software. This entry-level position is designed for individuals eager to develop a comprehensive understanding of the application, enabling them to deliver effective support via calls...
-
Sales Engineering Specialist
1 week ago
Sandy, United States FairCom USA CORPORATION Full timeJob OverviewAs a key member of the technical sales division, you will deliver pre-sales engineering assistance, establishing yourself as a reliable consultant for our clients and partners. Your expertise will be vital in crafting technical solutions through our Professional Services team. Collaborating closely with both the Sales and Engineering teams, you...
-
Technical Application Support Specialist
1 week ago
Sandy Springs, United States StellarMettle Placements Full timeThe Application Support Specialist plays a crucial role in providing technical assistance to clients experiencing challenges with the company's proprietary software. This entry-level position is designed for individuals eager to develop a comprehensive understanding of the application, enabling them to deliver effective support through both phone and email...
-
Technical Application Support Specialist
1 week ago
Sandy Springs, United States StellarMettle Placements Full timeThe Application Support Specialist is an introductory technical assistance role focused on aiding clients with challenges related to the company's proprietary software. This position necessitates developing a comprehensive understanding of the application to deliver support via calls and emails to both field and corporate personnel. This entry-level role...
-
Technical Application Support Specialist
3 days ago
Sandy Springs, United States StellarMettle Placements Full timeThe Application Support Specialist plays a crucial role in providing technical assistance to users experiencing challenges with the company's proprietary software. This entry-level position is designed for individuals eager to develop a comprehensive understanding of the application, enabling them to offer effective support through both phone and email...
-
Technical Application Support Specialist
4 days ago
Sandy Springs, United States StellarMettle Placements Full timeThe Application Support Specialist is an introductory technical assistance role focused on aiding clients with challenges related to the organization's proprietary software. This position necessitates developing a comprehensive understanding of the application to effectively deliver support via calls and emails to both field and corporate personnel. This...
-
Systems engineer
7 days ago
Sandy, United States Tekgence Private Ltd Full timeJob DescriptionJob DescriptionPOSITION / TITLE : Systems Engineer (Mainframe)Location: Onsite Utah (UT , Midvale)FulltimeJob Summary Systems EngineerAnalyzes and designs technical solutions to address business needs. Troubleshoots systems to increase quality of systems. Identifies, investigates and proposes solutions to technical problems. Develops, tests,...
-
Data Engineer
2 days ago
Sandy, United States Tekgence Private Ltd Full timeJob DescriptionJob DescriptionPOSITION / TITLE : Data EngineerLocation: Onsite Utah (UT , Midvale)Job Description:Responsible for developing and deploying enterprise grade platforms that enable data-driven solutions.Automate and maintain scalable infrastructure. Ensures delivery of a highly available and scalable systems. Monitor all systems and applications...
-
AI Engineer
2 months ago
Sandy, United States NICE Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.Job Description****This role does not support Visa...
-
Project Engineer
2 weeks ago
Sandy, United States CCG Business Solutions, LLC Full timeJob DescriptionJob DescriptionCompany DescriptionCCG Talent Management is not only a business solutions company but a company that believes success starts with the individual. CCG Business Solutions has been consulting and providing talent placement services since 2007. Our team understands the principles of connecting purpose to business. We are currently...
-
Project Engineer
2 weeks ago
Sandy, United States CCG Business Solutions, LLC Full timeCompany Description CCG Talent Management is not only a business solutions company but a company that believes success starts with the individual. CCG Business Solutions has been consulting and providing talent placement services since 2007. Our team understands the principles of connecting purpose to business. We are currently recruiting for a Project...
-
Staff Engineer
2 months ago
Sandy, United States QISG Full timeJob DescriptionJob DescriptionJob Title: Staff EngineerGeneral DescriptionAre you interested in working in a dynamic environment building the power generation and transmission infrastructure required to meet present and future needs in North America? Quanta Infrastructure Solutions Group (QISG) is a rapidly growing construction management and geo-structural...
-
Staff Engineer
4 weeks ago
Sandy, United States QISG Full timeJob DescriptionJob DescriptionJob Title: Staff EngineerGeneral DescriptionAre you interested in working in a dynamic environment building the power generation and transmission infrastructure required to meet present and future needs in North America? Quanta Infrastructure Solutions Group (QISG) is a rapidly growing construction management and geo-structural...