Software Support Specialist

2 months ago

Denver, United States Tyler Technologies Full time

Software Support Specialist - Data & Insights Solutions Unblocking stuck clients. Solving weird and interesting technical problems with your teammates. Turning chaos into order. Composing elegantly written and helpful responses to client questions and skillfully documenting them for your colleagues so everyone can benefit for the next one. These are just a few of the things that make our Software Support Specialists truly remarkable. And we are looking for additional members of this diverse, high-performing team to work closely with clients using a cloud-based data-as-a-service platform, supporting data-sharing programs at every level of government. Are you nodding and thinking this is exactly what you want to be doing? If so, we should talk Why this job is important Our Support Specialists are product experts and technical advisors to anyone who uses, manages, or supports Tyler data platforms, from members of the public to data workers and leaders at government agencies to internal partners and other Tyler divisions. On a given day, you might have a Slack exchange with a Client Success Manager asking you to keep an eye out for potential questions during an upcoming customer Datathon, followed by a real-time diagnostic Slack conversation with engineering to troubleshoot the root cause of a unique client issue. After expertly driving for the clarity you need, you synthesize the input into crisp guidance that you know will push this complex ticket forward toward an expedient resolution and a delighted client. Anticipating the fastest path to understanding, you choose to hop on the phone so you can field the client's follow-up questions in live time. You have another tricky ticket in mind that isn't quite ready to bring to engineering yet; first you plan to workshop some initial investigatory ideas for it with your trusted teammates at today's team standup. Then you have your daily ticket intake, a two-hour shift in which you screen and triage all incoming tickets, solving some inquiries quickly with a canned template while scoping others that might require escalation or a deeper dive. Later on, you'll be supporting a live course for a major city; you'll field questions so that the trainer can maintain their rhythm: together you ensure the city's data coordinators have the skills they need to launch their program In your work, you are consultative and strategic -- whether you're creating an "extract, transform, load" (ETL) solution to automate a client's data workflow or proactively addressing gaps in our documentation. You take a big-picture approach in seeking operational opportunities to help your team scale, while zooming back in to overcome technical blockers. You're a linchpin, bridging product gaps so our clients can focus on what matters most to them: running best-in-class data programs for government agencies. With your help, clients build their trust in our platform and derive value day-to-day. Location Remote Responsibilities In a typical week, you will: Deep dive on client-reported blockers to identify workarounds and test technical solutions that meet client goals Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas to help clients understand and solve their business problems Work with clients to shape and format data for data analysis and visualizations Participate in client and internal meetings where you leverage your product expertise to inform high-level and finely tuned use cases Help clients develop creative solutions by leveraging platform APIs with various programming languages Curate and maintain a broad and best-in-class knowledge base; partner with product owners to develop documentation for product releases Leverage content in knowledge base to "teach clients how to fish", and identify opportunities for reusable content Provide Tier II support for Data & Insights solutions sold and managed by o her divisions. Engage with personnel of other Tyler divisions to problem-solve for issues and knowledge gaps in the rollout and administration of those solutions. Qualifications You have technical acumen and a hunger to keep learning: Able to understand a technical concept or problem (not just translate it) Proficient with contemporary online applications and able to learn new technologies at lighting speed. Able to quickly command a broad, deep range of nuanced cloud-based software behaviors and functionality Working knowledge of web development principles and programming language syntax sufficient to troubleshoot broken queries (SQL or Python a plus) Basic knowledge and understanding of data concepts and database structures including fields, tables, views, how to manipulate data, etc. You're a skilled communicator and investigator: Skilled at breaking down technical concepts for a variety of audiences, both verbally and in writing Skilled at communicating with stakeholders and management to translate client expectations and advocate for change based on user needs Able to direct and control situations with clients toward win-win solutions Strong ownership mindset: you own solutions, taking charge and driving confidently forward Analytical and creative ingenuity to troubleshoot and resolve problems Experience triaging, gathering requirements, and finding clever ways of solving problems You have a great attitude, mindset, and work ethic: You're a self-starter, embrace ambiguity, and hold yourself accountable. You are passionate about team collaboration, high performance, and, most of all, client satisfaction You relish learning something new: software, tools, skills to further your own development as well your team's overall effectiveness. You're

  • Technical IT Support Specialist

    1 week ago

    Denver, Colorado, United States High Country Software Search Full time

    Job Summary:High Country Software Search is seeking an experienced Technical IT Support Specialist to join our small, tight-knit IT team in Denver. As a liaison between computer users and IT staff, you will be responsible for providing top-notch technical support to our users.Key Responsibilities:Provide technical support to users via phone, email, and...

  • Autodesk Software Support Specialist

    4 days ago

    Denver, Colorado, United States Rand Worldwide, Inc Full time

    Job Description**About Us**Rand Worldwide, Inc. is a leading provider of technology solutions for the architecture, engineering, and construction (AEC) industries. We are committed to delivering innovative and effective solutions that meet the evolving needs of our customers.**Job Summary**We are seeking a highly skilled Technical Support Specialist to join...

  • Software Application Support Specialist

    1 week ago

    Denver, Colorado, United States Insight Global Full time

    Position Overview:As a Software Application Support Specialist, your primary duties will encompass:Application Debugging: Engage with application code to identify and rectify issues effectively. This may involve analyzing stack traces, scrutinizing variables, and comprehending the execution flow.Work collaboratively with developers to address bugs and...

  • Autodesk Software Support Specialist

    3 weeks ago

    Denver, United States IMAGINiT Technologies Full time

    Company DescriptionWe hire for tomorrow! Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees and clients? Then look no further than IMAGINiT and come grow with us. IMAGINiT Technologies, a division of Rand Worldwide,...

  • Autodesk Software Support Specialist

    3 weeks ago

    Denver, United States IMAGINiT Technologies Full time

    Company DescriptionWe hire for tomorrow! Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees and clients? Then look no further than IMAGINiT and come grow with us. IMAGINiT Technologies, a division of Rand Worldwide,...

  • IT Support Specialist

    2 weeks ago

    Denver, Colorado, United States SNI Companies dba SNI Technology Full time

    SNI Companies dba SNI Technology is seeking a skilled IT Support Specialist to join our dedicated team. The IT Support Specialist will collaborate with the IT infrastructure team to address service requests related to personal computers, networking devices, printers, and multifunction devices.Key Responsibilities:* The IT Support Specialist will assist in...

  • Senior Marketing Specialist

    2 weeks ago

    Denver, United States Datamine Software Full time

    Who we are  Datamine is a leading global provider of mining software and services, with offices in over twenty countries. We offer comprehensive solutions for efficient planning and management of mining operations. Our software, combined with consulting and training services, delivers exceptional support and expertise to more than 2,000 mines worldwide....

  • IT Support Specialist

    3 days ago

    Denver, United States HCL Technologies Limited - Business Services Full time

    Job DescriptionJob Title: IT Support SpecialistJob Summary:HCL Technologies Limited - Business Services is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to employees and new hires remotely. This role will involve troubleshooting hardware and software...

  • Senior Marketing Specialist

    3 weeks ago

    Denver, United States Datamine Software Full time

    Job DescriptionJob DescriptionWho we are Datamine is a leading global provider of mining software and services, with offices in over twenty countries. We offer comprehensive solutions for efficient planning and management of mining operations. Our software, combined with consulting and training services, delivers exceptional support and expertise to more...

  • Senior Marketing Specialist

    1 month ago

    Denver, United States Datamine Software Full time

    Job DescriptionJob DescriptionWho we are Datamine is a leading global provider of mining software and services, with offices in over twenty countries. We offer comprehensive solutions for efficient planning and management of mining operations. Our software, combined with consulting and training services, delivers exceptional support and expertise to more...

  • Help Desk Support

    1 week ago

    Denver, Colorado, United States High Country Software Search Full time

    Job Summary:High Country Software Search is seeking an experienced Technical IT Support Specialist to join our team. As a Service Desk Analyst, you will be the liaison between computer users and our IT staff, providing top-notch support and ensuring seamless technical operations.Key Responsibilities:Provide technical support to users via phone, email, and...

  • IT Support Specialist

    2 months ago

    Denver, United States Volt Workforce Solutions Full time

    Exceed your potential with Volt Volt is immediately hiring IT Support Specialists in Spokane, Washington. As an IT Support Specialist you will: Provide support services to internal and/or external users for software, applications, hardware, and telecommunications related issues. Troubleshoot core bank applications, Microsoft applications, hardware errors,...

  • Service Desk Analyst

    1 week ago

    Denver, Colorado, United States High Country Software Search Full time

    Job Summary:High Country Software Search is seeking an experienced Technical IT Support Specialist to join our team. As a Service Desk Analyst, you will be the liaison between computer users and our IT staff, providing top-notch support and ensuring seamless technical operations.Key Responsibilities:Provide technical support to users via phone, email, and...

  • Desktop Support Specialist

    3 days ago

    Denver, Colorado, United States mavinsys Full time

    Job SummaryMavinsys is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for installing, upgrading, troubleshooting, and maintaining endpoint hardware and software.Key ResponsibilitiesInstall and configure endpoint hardware and softwareProvide technical support to users via phone, email,...

  • IT Support Specialist

    4 days ago

    Denver, Colorado, United States HCL Technologies Limited - Business Services Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at HCL Technologies Limited - Business Services. As a Desktop Support Technician, you will be responsible for providing top-notch hardware and software support to our employees and clients.Key ResponsibilitiesProvide remote and on-site technical support for...

  • IT Support Specialist

    1 week ago

    Denver, Colorado, United States Pivotal Solutions Full time

    Job Summary:Pivotal Solutions is seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our customers and internal teams.Key Responsibilities:Technical Support: Provide technical support and assistance to customers and internal teams...

  • IT Support Specialist

    1 week ago

    Denver, Colorado, United States Brooksource Full time

    Compensation: $20-$25/hour DOEWork Environment: On-site in a dynamic urban settingOverview of the Role:Brooksource is seeking dedicated IT Support Specialists to join a highly skilled team of technology professionals. The selected candidates will provide essential support to various city departments. Ideal candidates will possess robust technical knowledge...

  • IT Support Specialist

    4 days ago

    Denver, Colorado, United States CobbleStone OPCO Full time

    Job SummaryCobbleStone OPCO is seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance to our network infrastructure, computer systems, and other IT-related equipment.Key ResponsibilitiesProvide technical support and...

  • Senior Software Engineer

    1 week ago

    Denver, United States Lynx Software Technologies Full time

    Job DescriptionJob DescriptionThompson Software Solutions is seeking a senior-level Embedded Software Engineer who is ready to work with a talented team to provide innovative solutions for tomorrow’s problems. This position requires a software engineer to use a wide application of technical principles, theories, and concepts in the software field to...

  • Technical Support Specialist

    1 week ago

    Denver, Colorado, United States Randstad Full time

    Position OverviewThe Technical Support Specialist plays a crucial role in assisting customers by managing incoming calls, chats, and user-generated tickets. This position involves meticulous documentation of each interaction within the ticketing system. The specialist will leverage the information collected to identify issues and either resolve them or...