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Technical Services Assistant

2 months ago

Raleigh, United States Gregory Poole Full time
PRIMARY FUNCTION:
This position assists the Construction Training Department in all office duties which assure a consistent and organized operation. Provides statistical reporting and administrative support to the WIP Warranty team and Construction Service departments as scheduled and when needed.

ESSENTIAL DUTIES:

Training Class/Schedules
  • Provides class schedules, class announcements, reservation forms, and class confirmations to all Service Managers, and provides class confirmations to technicians.
  • Assists in preparation of and ordering of training material and media.
  • Plans, coordinates and delivers lunch for training classes.
  • Prepares training certificates for class participants who have completed each course.
  • Supports Service Managers by sharing knowledge of training records, procedures and distributing requested technical information.
  • Provide support for Dealer Performance Center scheduling, reporting, and invoicing.
  • Update Training records in Learning Management System.
Administrative Support Con. Service
  • Provides administrative support for Construction Service Training including spreadsheet development and weekly or monthly reporting
  • Provide administrative support on Managerial projects as needed.
  • Create Purchase Orders as needed for department.
PC Utilization
  • Enters all training records in database
  • Maintains in-house registrations for Customer and Dealer training registrations
  • Maintains records of class supplies
  • Runs, edits and distributes training reports from database to Service Managers.
Invoicing/Bookkeeping
  • Coordinates and invoices customers for training.
  • Prepares and Processes invoices for the Training Department including account maintenance on GPAX.
  • Invoice Sales department for Machine Deliveries and Re-visits
Other
  • Responsible for any additional department administrative office duties.
MINIMUM REQUIREMENTS:

Education:
  • High School Diploma (accepted) or Two Year College Graduate (preferred)
Work Experience:
  • Two Years office experience with H.S. Diploma or Two year college degree.
Physical:
  • Must be able to sit for long periods of time in front of a computer and handle phone calls and ability to occasionally lift up to 25 lbs. of materials.
Other:
  • Have the ability to communicate effectively with management, internal, and external customers.
  • Strong verbal and writing skills, intermediate level PC skills with Microsoft Office Suite.
  • Pleasant and friendly mannerism.
  • Ability to adapt to change, meet the on-going demands of the work environment, any delays, or unexpected interruptions.
  • Ability to work well as a part of a team to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, and aid others to succeed.
  • Able to meet tight deadlines.
  • Attention to detail.
This job description is not intended to be all inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Other details
  • Pay Type Hourly
  • Required Education High School


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