Artwork Support Representative
3 months ago
JOB SUMMARY: The primary responsibility of this position is to offer excellent artwork customer service to our customers, including, but not limited to: providing product and pricing information, processing new artwork requests, ensuring that all designs are uploaded and completed in a timely manner and resolving issues that arise from the problems with final print designs (regarding replacements, credits, etc.), to ensure 100% customer satisfaction. This position reports to the Customer Experience Manger.
ESSENTIAL FUNCTIONS OF THE JOB:
- Manage incoming design requests in a timely manner by uploading designs to artwork management system.
- Follow-up with customer artwork approval and pending orders.
- Answer phone or email inquiries regarding art department assistance.
- Provide product information and meet service requests.
- Track pending orders and coordinate artwork revisions requests.
- Process inquiries on shipping status, pricing or invoicing information, and various website questions.
- Liaison between Customer Experience, Graphic Design, and Sales to resolve any issues related to customer satisfaction.
- Passion for Customer Service- customer satisfaction is your passion and #1 goal.
- Team player- you thrive in a team-oriented environment and is eager to help when needed.
- Strong interpersonal and communication skills.
- Detail and task-oriented and possess creative problem-solving skills.
- Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
- Experience with Adobe Illustrator InDesign and Photoshop not required but a plus.
- Highly motivated, has a strong work ethic, sense of urgency, and is a self-starter.
- Expresses written and oral ideas clearly and can proactively share information.
BENEFITS: Logo Mats, LLC offers a comprehensive benefits package including medical, dental, and vision insurance as well as life insurance, disability insurance, and 401(k) with profit sharing.
WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime. After completion of initial training process, a hybrid work schedule may be adopted. We offer staff the opportunity to work remotely from home 1-2 days per week.
LaGrange, GA • Customer Service, Local Candidates Only **No Relocation Assistance Provided**
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