Case Manager

4 weeks ago

Norfolk, United States Eastern Virginia Medical School Full time
Overview

Provides non-medical Sickle Cell/General Internal Medicine case management, patient education and prevention services to sickle cell patients, including individualized case management and counseling. Assist patients with the eligibility and enrollment procedure for various federal/state programs. Collect and maintain accurate program data. Researches and approves claims related to medical care. Make appropriate psycho-social and clinical referrals. This position is a support position necessary so that clinic patients can have access to proper medical care, can monitor patient access to that care regardless of their financial status. Achieves operational objectives by contributing budgetary information and reviews, prepares and completes action plans for resolving client financial problems, determining systems improvements and meets financial activities by assisting with the annual budgets, reviewing expenditures, analyzing variances and initiating corrective action plans

Responsibilities

  • Provides confidential screening of referred patients by telephone or face-to-face encounters for eligibility under various entitlements programs.

  • Provides periodic follow-up face-to-face and by telephone; although rare, occasional home visits may be required.

  • Assist patients with maneuvering through the continuum of care. Provide support to empower clients to participate fully in their medical care and advocate for themselves.

  • Documents in a timely manner in chart form all of the patient encounters including the assessment, specific action expected of patient, necessary action of case manager, date of follow-up, etc.

  • Regularly attends required modules, conferences and meetings during and after normal work hours to maintain high level of competence in relevant fields.

  • Assist existing personnel to coordinate access to appropriate Levels of financial support services through collaborative and ongoing assessment of the client's financial status/needs, resulting in access to needed care.

  • As needed, conduct a periodic re-evaluation and adaptation of the plan as necessary.

  • Assist with other projects and duties that may be assigned from time to time by the Program Manger.

  • Performs other duties as assigned.

Qualifications

Bachelor's degree preferably in a human services-related field, such as social work, psychology, counseling, health sciences or education is preferred. One (1) year experience preferably in a human services-related field, such as social work, psychology, nursing, counseling, health sciences or education preferred.

 Twelve hours of counseling education in HIV is required annually. Ongoing training on changes in benefits programs such as ACA, Medicare, Medicaid, Social Security is also require annually.

Location : Location US-VA-Norfolk

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