Lock Desk Analyst

5 days ago

Chicago, United States Fay Financial Full time

The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages.

The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes.

Fay Cares
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

Come join us on our journey to serve our customers and be the leader in our industry We are currently looking for a Lock Desk Analyst to join our team

The Lock Desk Analyst reports to the VP/Operations and is responsible for daily pricing, lock activity, and responding to all pricing and lock questions, exceptions, and issues in a timely manner. The Lock Desk Analyst is responsible for the distribution of daily pricing for FHA and proprietary products, as well as monitoring expiring rate locks, pipeline views for internal lock requests, and TPO portal registrations/locks. The role is expected to provide a high degree of customer service to all internal and external partners.

What you will do for Constructive Loans:

  • Review locked loan pipeline daily for upcoming lock expirations, changes or revisions to locked loans, and pricing exceptions approved by management
  • Manual locks via investor websites
  • Completion of Encompass lock screen and uploading of lock confirmations
  • Pipeline view management for new loan registrations, lock requests, relocks, and lock changes
  • Audit of key pricing field changes and updates to investor locks as applicable
  • Other duties as assigned
What you will bring to Constructive Loans:
  • High school diploma/GED required; Bachelor's preferred
  • 1 -3 years of Mortgage Banking Experience, Secondary Marketing experience
  • Proven math and analytical skills
  • Demonstrated ability to prioritize, multi-task, meet deadlines, and adapt to changing priorities with strong organizational skills
  • Precise attention to detail
  • Demonstrated ability to work in a fast-paced and team-oriented setting
  • In-depth knowledge of FNMA, FHLMC, GNMA, FHA, VA, USDA and private investor products
  • Excellent written and verbal communication skills and ability to work in a team environment
  • Proven ability to communicate with all levels of management
  • Encompass experience
  • Experience with both retail and wholesale lock/registration processes
  • Ginnie May pooling knowledge

Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

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