Veterinary Receptionist

2 months ago

San Diego, United States HIGHLANDS RANCH ANIMAL HOSPITAL INC Full time

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Fun Working Environment

Interact with Pets

Job Summary

Highlands Ranch Animal Hospital is a Veterinary practice, located in beautiful Carmel Valley. We are searching for a qualified candidate to fill a part-time veterinary receptionist. This position requires an outgoing, enthusiastic, motivated, compassionate, and dependable person with a positive attitude and excellent customer service skills. We are a small animal exclusive practice that is growing fast. Come work in a healthy and happy work environment with room to grow, at every level. A minimum of 2 years of professional Veterinary experience required. If you possess these qualities and are looking for a long-term commitment, we look forward to meeting you. We are a paperless practice, therefore a working knowledge of Cornerstone is ideal, but not required. Wage based on experience. Visit us at our website at www.highlandsranchanimalhospital.com to see what we are all about Contact/send resume to Jessica Eastwood at jessica.eastwood@highlandsranchanimalhospital.com

Our clinic hours are Monday – Friday 7:30 am to 6:00 pm. We are closed on the weekends and observed Holidays. Part time benefits after 3-month probation include: uniform costs, sick pay, discounted veterinarian services.

Job Duties

 Be on time and ready to work at set time by management

 Pronounce, understand and spell common veterinary terms

 Greet clients in a friendly and professional manner.

 Balances cash drawer in morning and end of day.

 Computer skills which include excel, word, type 30 words per min, email and shows accuracy in

inputting details.

 Answer client inquiries about basic animal care questions and routine procedures

 Educate clients on OTC products, nutraceuticals, heartworm and parasite preventatives to promote

sales.

 Checking in and checking out patients

 Record and attach medical records entries accurately.

 Ensures that records are up to date and accurate with patient and client information.

 Prepare health certificates, immunization certificates.

 Able to go over euthanasia services, collect euthanasia authorization, fill out proper identification

card, and sympathy card. Contacts owners when ashes are returned.

 Handle client/patient transfers and obtain records from other hospitals.

 Prepare client invoices for services performed.

 Accurately handle payment transactions (online, cc, cash/check)

 Maintains an effective appointment schedule, screening emergencies and prioritizing cases that

need to be seen.

 Receives and relays telephone, fax and email messages accurately and promptly.

 Answers telephones and handles calls quickly, efficiently and in a professional and friendly

manner using a multi line system.

 Enter and update client and patient information into practice computer software, including taking

pictures of pets and attaching to chart.

 Outline costs and fees while supporting hospital payment policies.

 Able to turn future clients (phone shoppers) into clients through effective and pleasant

communication.

 Handles client correspondence including procedure reminders, thank you cards, welcome cards,

sympathy arrangements and cards, and A/R statements.

 Maintains a professional/welcoming appearance of the front office through cleaning and

organization.

 Schedules and communicates with ultrasound appointments.

 Cleans up patient excrements in the lobby and surrounding area.

 Assist in keeping exam rooms clean and orderly in between appointments.

 Calls surgery reminders with pre operative instruction for next day surgeries and print estimates.

 Calls to remind new clients for next day appointments.

 Calls clients who are 10 minutes late.

 Maintains office equipment PC, telephones and fax machines.

 Accurately maintain an alphabetical filing system.

 Understands and carries out oral and written directions.

 Performs other duties as assigned if asked by management.

 Accurately performs end of day, end of month (printed), and end of year (printed).

 Maintains positive, cooperative and respectful relationships with other employees.

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