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BSC Sales Specialist

4 months ago

Solon, United States Bird Technologies Full time

ROLE OBJECTIVE: Works in tandem with the sales team to coordinate efforts with customers/partners for sales of BSC related products and services. Develops and deploys service programs such as Service Contracts, Extended Warranty, Upgrade programs, etc. with assistance from Marketing, Operations, and Sales teams. Develops and executes BSC sales growth plans providing a forecast to allow predictive analysis of Service Center resource requirements. -Garners customer input from customer visits, surveys, and contact management to enhance the customer experience with BSC.

GENERAL FUNCTIONS/SPECIFIC RESPONSIBILITIES:

· Develop an environment of continual improvement through the use of Agile and Lean tools.

· Promote the Bird Family Values through your actions – Trust, Innovation, Teamwork, Achievement and Accountability

· Be able to describe the quality policy and goals, your contribution to quality, and the effects of not observing quality and customer requirements.

· Develop and establish BSC sales plan and execute accordingly.

· Maintain and manage detailed and accurate forecasts, aggressively close deals and consistently build relationships at different customer levels.

· Promote products, create demand generation for service-related sales that are beneficial to our customers and promote growth of the Bird Service Center.

· Collaborate, create and support the sales and marketing teams on sales/service programs and BSC product development and launches.

· Focused on service contracts, renewals, upgrades, conversions, RMAs, and calibration product and service sales growth for the Bird Service Center. Develop BSC sales channels, verticals, and market intelligence by consulting with end users to determine their requirements, interests, and needs.

· Manage multiple inbound/outbound client support channels be it from Bird Website, Bird Manufacturer Representatives, Distribution, Partners, and/or Direct to customer.

· Interact and maintain leads to/with internal sales team members to promote BSC sales, encourage best use of assets and support company financial business models.

· Coordinate, schedule and plan meetings, travel arrangement and other logistical details with customers, field sales team and yourself.

· Maintain various databases, CRM records, and monthly reports, including ensuring the accuracy of the reports, and directing their distribution.

REQUIRED SKILLS/KNOWLEDGE/COMPETENCIES (Applicant must meet all to be considered):
• At least 5 years related experience in selling electronic/mechanical equipment services to commercial customers.
• Have good knowledge about market analysis, planning, and development.
• Strategic, creative thinking, good at execution
• Passionate, hardworking, ambitious, strongly self-motivated
• Mature, persistent, not easy to give up under pressure.
• Familiarity with RF Calibration and metrology standards preferred.
• Candidates with Semiconductor, RF, Test & Measurement, and/or Medical Equipment service sales knowledge are highly preferred.

ESSENTIAL JOB FUNCTIONS:

Ability to operate computer and keyboard. Able to use phone; communicate using speech; hearing and vision skills; sit or stand for moderate periods