Systems Administrator

4 weeks ago

Austin, United States Terminal Industries Full time
About Terminal Industries

Terminal builds novel AI platforms that digitize the logistics yard, giving operators total visibility and control over critical transportation assets in real time. Terminal promotes a safer, more efficient, and transparent global supply chain.

We are seeking a skilled Systems Administrator to manage our suite of SaaS applications, Single Sign-On (SSO) systems, JumpCloud, Apple Business Manager (ABM), Mobile Device Management (MDM), and other critical IT infrastructure.

Job Summary

The Systems Administrator will be responsible for the day-to-day administration, maintenance, and support of various SaaS applications, identity and access management solutions, and device management systems. This role requires a proactive individual with a strong technical background and excellent problem-solving skills.

Key Responsibilities
  • SaaS Applications Management
    • Administer and support a range of SaaS applications (e.g., Google Workspace, AWS, 1Password, Slack, etc.).
    • Ensure seamless integration and functionality of all SaaS applications used by the company.
    • Monitor application performance, troubleshoot issues, and implement updates and enhancements.
  • Identity and Access Management
    • Manage Single Sign-On (SSO) solutions to ensure secure and efficient access to company resources.
    • Oversee the administration of JumpCloud, including user provisioning, role assignments, and policy enforcement.
    • Implement and manage multi-factor authentication (MFA) across all systems.
  • Apple Business Manager (ABM) and Mobile Device Management (MDM):
    • Administer Apple Business Manager (ABM) to manage Apple devices within the organization.
    • Implement and maintain JumpCloud for Apple, Windows and Linux to ensure secure and efficient device management.
    • Oversee device enrollment, configuration, and compliance.
  • System Security and Compliance:
    • Ensure all systems and applications comply with security standards and best practices.
    • Conduct regular audits and assessments to identify and mitigate security risks.
    • Stay updated on the latest security threats and implement measures to protect company data.
  • User Support and Training:
    • Provide technical support and training to end-users for SaaS applications and related systems.
    • Develop and maintain documentation and training materials for users and IT staff.
    • Assist with onboarding and offboarding processes, ensuring proper access and security controls.
  • General IT Administration:
    • Monitor system performance, troubleshoot issues, and perform regular maintenance and updates.
    • Maintain and update the corporate asset register.
    • Support administrators in the purchasing process.
    • Collaborate with other IT team members to develop and implement IT policies and procedures.
    • Participate in IT projects and initiatives as required.
Qualifications

Education
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Experience
  • Minimum of 3-5 years of experience in IT administration, with a focus on SaaS applications and identity management.
  • Proven experience with JumpCloud, SSO, ABM, and MDM solutions.
  • Experience in managing and supporting multiple platforms in a business and development environment.
Technical Skills:
  • Proficiency with SaaS application administration (Google Workspace, Slack, etc.).
  • Strong knowledge of identity and access management principles and solutions (SSO, MFA).
  • Experience with JumpCloud administration.
  • Experience with managing secure user access to AWS infrastructure.
  • Familiarity with Apple Business Manager and Mobile Device Management systems.
  • Experience working asynchronously through ticketing systems.
  • Understanding of IT security best practices and compliance standards.
Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Detail-oriented with strong organisational skills.
Preferred Qualifications:
  • Certifications in relevant technologies (e.g., JumpCloud Administrator, Apple Certified Support Professional, etc.).
  • Experience with other IT management tools and platforms (e.g., Jira, Confluence, etc.).
  • Knowledge of scripting languages (e.g., Python, Bash) for automation.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional development and certifications.
  • Collaborative and supportive team culture.

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