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Automotive Vehicle Trade Up Specialist

4 months ago

Salem, United States Capitol Toyota Full time
Capitol Toyota is looking for an Automotive Vehicle Upgrade Specialist to join their team This is a tremendous opportunity for the right person

We are looking for an Automotive Vehicle Upgrade Specialist to join our sales staff that will make a commitment to our 80+ year record of outstanding customer service. This position requires interaction with both the sales and service departments and is intended to create a positive customer experience. The goal is to provide an opportunity to every service customer to upgrade their current vehicle. We need an individual that has the qualities of dedication, hard work, and the willingness to go the extra mile for our customers.

Why Capitol Toyota: As members of the Capitol Auto Group Family, we are highly motivated individuals that understand our personal and professional success is greatly enhanced when we are united. We are a caring, fun and trustworthy team who understand profitability and growth come from our customers. Together we make the promise to serve each other and our customers as individuals first and then take exceptional care of their automotive needs.

Capitol Auto Group's Diversity Statement: Capitol Auto Group does not tolerate any form of discrimination, harassment, racism, or hate. We strive to foster an inclusive environment and we want our Capitol Family to feel safe. We support all of our employees regardless of race, ethnic background, religion, gender orientation, or gender identity including AAPI, BIPOC, LGBTQ, and all other members of our family.

Great Benefits:
  • Working in a family environment that truly values their employees
  • Very generous PTO benefits
  • 7 paid holidays
  • 8 hours of charitable giving each year (Day of Giving)
  • Employee Assistance Program (EAP)
  • Health, dental, disability and life, and vision insurance
  • Company paid life insurance
  • 401K with Profit Share
  • Get Fit benefits
  • Capitol University
  • Employee Discounts
Job Responsibilities and Qualifications:
  • Sales experience - automotive preferred
  • Provide exceptional customer service and demonstrate professional behavior
  • Excellent written and oral communication skills
  • Acquire and maintain product knowledge
  • Knowledge of automotive computer systems
  • Self-discipline and self-motivation
  • Professional personal appearance
  • A valid driver's license is required
I do hereby acknowledge and understand that in order to be considered for potential employment with Capitol Auto Group, I accept and would willingly embrace and practice the Vision, Values and Standards of this company.

Vision:

To be the best at providing a unique, customer-driven automotive experience that includes respect, integrity, and innovation.

Capitol Values:
  • Committed to our guests and each other beyond expectations.
  • Create a fun and profitable atmosphere
  • Committed to being a respectful corporate citizen through personal service or financial contributions.
Operating Standards:
  • The Vision of Capitol Auto Group (CAG) is the driving force of our Company. It must be known, owned and energized by all.
  • Company standards and goals are clearly communicated to all employees. It's everyone's responsibility to support and advocate the information.
  • Protecting the assets of CAG is the responsibility of every employee.
  • It is the responsibility of each employee to create a teamwork environment and lateral support so that the needs of our customers and each other are met. "It's not my job" is not in our vocabulary.
  • Never lose a customer. Whoever receives a complaint will own it. For example, when a guest has a concern or needs something special, you should break away from your regular duties, address and resolve the issue.
  • Uncompromising levels of cleanliness at CAG are the responsibility of every employee.
  • We are always on stage. Always maintain positive eye contact and a smile. Use proper vocabulary such as, "Good morning", "I'll be happy to." Do not use words such as "My bad", "Folks", "Okay", "Sure", "No problem" and "Ma'am".
  • Be an ambassador of CAG in and outside the workplace. Always speak positively.
  • 10-foot rule - Escort customers rather than pointing out directions to another part of the dealership and do a proper introduction.
  • User proper telephone etiquette and use social media appropriately.
  • Take pride and care of your personal appearance.
  • A safe environment is essential to our success...Safety First
  • Keep Capitol Green. Conserve energy, recycle and protect the environment.
  • Treat customers and fellow employees with courtesy and respect.
  • Strive to be innovative on a daily basis. Look for opportunities to create loyal customers..."To see is to sell."

If you feel that you would be a good fit for our team, please submit your resume.

* We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.