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Member Sales Support

1 month ago

Juneau, United States Nuvision Federal Credit union Full time

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today Let us be part of your career journey

Sign-on bonus available for external applicants Contact us today to learn more   

The RS I position exists in branches having a cash operation. Under general supervision, the RS I performs a wide variety of duties relating to handling member transactions including but not limited to; receiving and disbursing funds, posting deposits and loan / VISA payments, making account transfers, issuing money orders, making cash advances, recommending other products and services, performing all types of withdrawals, account maintenance, and opening savings, checking, money market and certificate of deposit accounts (excluding trust and IRA accounts). The RS I is comprehensively cross-trained to provide plastic card services such as; issuing temporary cards, re-pinning existing cards, and ordering new cards. An RS I maintains records of various sale transactions such as; money orders, cash advances, and balances a daily cash drawer. RS I ensures member transactions are processed in an accurate and timely manner to make sure that Credit Union member service objectives are achieved. The RS I may also be called upon to assist with daily balancing. Cross-sells all other products and services to include Investment Services , First Mortgages, and Autoland (auto loans). The value the RS I position adds to the organization is it allows for in-person, personalized service and provides opportunities to conduct needs-based sales using referrals for other Credit Union products and services that support various production goals.

Responsibilities:

  • Performs various RS I duties including; receiving and disbursing funds, posting deposits and loan payments, transfers, money orders, cash advances, and all types of withdrawals (cash and checks).
  • Opens savings, checking, issue temporary checks, money market, and certificate of deposit accounts, as needed.
  • Processes plastic card services such as issuing temporary cards, repining existing cards and ordering new cards.
  • Performs a wide variety of account maintenance; change of address and name change.
  • Recommends other products and services appropriately with each member transaction.
  • Required to complete compliance training and all other training offered to RS I.
  • Balances cash drawer.
  • Supports and participates in continuous improvement activities.
  • Represents the Credit Union in a positive and professional manner.
  • Other related duties as assigned.
  • Maintains member and other sensitive information with confidentiality.
  • Treats all co-workers and members with respect.

Qualifications:

  • 1-yr related branch operations experience.
  • Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations.
  • Comprehensive knowledge of all deposit account products and all services.
  • Basic knowledge of all applicable Federal, State and NCUA regulations.
  • Demonstrated ability to follow written and verbal instructions.
  • Basic math skills (adding cash) to be able to compute interest on savings, loans, and certificates.
  • Demonstrated ability to operate office machines to include; copier, 10-key and PC.
  • Proficient in the operations of a PC and Microsoft applications including Outlook, Word and Excel.
  • Knowledge of Internet / Intranet
  • Knowledge of SharePoint
  • Good verbal / written communication, problem solving, member service, and organizational skills.
  • Attention to detail.
  • Must present a professional demeanor.
  • Capable of working under pressure and with frequent interruptions.
  • Successful completion of all compliance related coursework
  • NMLS Registered  

Education: High School or Equivalent

Pay scale by applicable geographic location:

  • Alaska:  $20.00 - $29.17    

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training/education, etc.

Benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Flexible Spending Account
  • 401(k) Matching
  • Paid Time Off
  • Training Provided
  • Tuition Reimbursement