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Service Desk Analyst
1 month ago
You are a self-starter with excellent technical and team skills. You present information clearly and possess exceptional customer service and communication abilities. An analytical problem solver who makes sound decisions, you always have the customer in mind and handle ambiguous situations in a calm and sensible manner. Practical by nature, you understand that the best way to solve a problem is by taking it one "byte" at a time
As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will work closely with experts across IT teams to coordinate the resolution of incidents and service requests, keeping customers informed of progress and identifying opportunities for service improvement. Additionally, you will support small development tasks, service implementation activities, security, inventory control, and documentation. The position is for a 4-month temporary contract with the potential for a longer opportunity.
The life of the Service Desk Analyst includes:
- Take a leadership role in managing the IT Support queue to ensure timely ticket resolution.
- Resolve technical requests at first contact in a friendly manner and educate users on hardware, software, or equipment.
- Provide exceptional customer service in person, via phone, and email.
- Support IT asset lifecycle management, including ordering, installation, and disposal.
- Develop and maintain knowledge base articles and documentation, recommending improvements.
- Perform user administration tasks such as new user creation and account unlocking.
- Identify and address problematic trends to prevent future issues.
- Participate in department projects, including software and hardware rollouts, network implementation, and user training.
- Proficient in PC hardware, software, basic networking, mobile devices, and Microsoft technology.
- Experience with Microsoft Windows and Office products.
- Basic knowledge of TCP/IP networking and service management ticketing systems would be an asset.
In a perfect world, you would bring 2 years of IT experience, preferably in a customer-facing role with a degree or diploma in an IT-related field.
If you thrive in a team-oriented, fast-paced, and collaborative environment, click that "apply" button today
Don't check off every single bullet point? At Canfor, we prioritize the right fit for our organization over a strict checklist of criteria. We encourage applications from individuals whose backgrounds may not perfectly align to still apply.
At Canfor, we embrace diversity, valuing everyone's unique qualities. We believe that inclusion and diversity are crucial for our productivity, creativity, innovation, and competitive edge. Our recruitment process is fair and equitable, based on qualifications and experience.
Why Canfor? We're a global leader in low-carbon forest products like lumber, pulp, paper, wood pellets, and green energy. We prioritize innovation, environmental practices, and community support. In the U.S., we operate as Canfor Southern Pine, offering high-quality, sustainable Southern Yellow Pine.
Our people-focused approach prioritizes safety, well-being, and growth. We provide learning opportunities for skill development at every career stage, competitive compensation, and industry-leading benefits for employees and their families.
Join us today, and together, we can build a sustainable future.
We appreciate all candidates' interest but will contact only those selected for interviews. Our hiring for various positions is ongoing and includes different screening processes such as behavioral assessments, references, criminal record checks, and drug testing, depending on the role and location.
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