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Bio-Med Technical Service Specialist
2 months ago
Position Details:
• Title: Bio-Med Technical Service Specialist
• Location: Modesto, CA (you can live as far north as Sacramento and as far west as Tracy, CA)
• Travel/Schedule: Your territory covers about a 100-mile radius, so your overnight travel requirements will typically be limited to training and the occasional out-of-territory back-up coverage. You also will be required to perform some 2nd-shift rotations (to support such critical devices as anesthesia equipment), though you will have the flexibility to schedule it as needed.
• Compensation: Target base salary ~$34/hr - $41/hr
• Bonuses/Additional Compensation: Company vehicle (authorized for personal use as well), cell phone, laptop, company credit card, etc.
Benefits: Company offers a comprehensive corporate benefits package that includes Medical / Dental / Vision insurance; LTD / STD / AD&D; 401k retirement plans; Flexible Spending Accounts; Wellness Resources; etc.
Position Description: In this role you will be provide direct technical field service support for medical equipment at the customer site, including installation, maintenance, repair and technical support for up to 30 product lines such as ventilators, anesthesia equipment, NICU stabilization, patient monitoring, OR fixtures, etc. You will schedule and perform routine periodic manufacturer's certification on medical equipment at customer locations in accordance with service contract and company procedures and standards. Some other specific responsibilities include:
• Evaluate, diagnose and repair malfunctioning equipment in response to service calls.
• Be "on-call" outside of normal working hours to provide emergency service. May provide service via telephone.
• Install new equipment. Provide technical support for upgrades and other special service programs to support field service activities.
• Promote customer satisfaction through proactive, professional communication with the Customer.
• Use company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.
• Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers.
• Support service sales function as needed; i.e. assist with service program communications, communicate and assist with development of legitimate service program leads, etc.
• Provide information and feedback to Technical Support and Factory for problem identification and resolution
In order to be successful in this role, you should have very good knowledge of and experience with electronics / electrical systems, preferably in the medical / bio-medical field. Specific experience with equipment calibration and precise measuring techniques (using such tools as multimeters) is ideal. You should also have a good mechanical aptitude, and be proficient with the use of standard PC applications / networking, and be proficient at analyzing / interpreting schematics. You must have a good driving record.
