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Desktop Support Technician

4 months ago

Oakland, United States Triune Infomatics Inc Full time
Role: Desktop Support Technician (Level 1 or 2)
Location: 31 Embarcadero, Oakland, CA 94606 (Onsite - all 5 days)
Duration: 3+ months

Job Description: The consultants will provide technical support and assistance to end-users at our San Leandro, Oakland, and Hayward locations. This position requires expertise in hardware deployment, Windows refresh, rack, and stack procedures, and a valid CA driver's license.

Responsibilities:
• Provide first and second-level technical support to end-users in person, over the phone, or via remote assistance.
• Install, configure, and troubleshoot hardware and software components, including desktops, laptops, printers, scanners, and peripherals.
• Perform hardware deployments, including rack and stack procedures, cable management, and equipment setup.
• Conduct Windows refresh activities, including operating system installations, software updates, and data migration.
• Provide exceptional customer service and ensure a positive end-user experience.

Qualifications:
• Previous experience in a desktop support role, preferably at Level 1 or Level 2.
• Proficiency in hardware deployment, including rack and stack procedures, cable management, and equipment setup.
• Strong knowledge of Windows operating systems, including installation, configuration, and troubleshooting.
• Familiarity with software deployment and patching methodologies.
• Solid understanding of network connectivity, TCP/IP, and basic network troubleshooting.
• Valid California driver's license with a clean driving record.