ITS Help Desk Assistant

3 months ago

Elizabethtown, United States Elizabethtown College Full time
Posting Details

Position Information

Job Title
ITS Help Desk Assistant

Job Description

The role of the ITS Help Desk is to act as the main point of contact and central resource for all technology on campus. This includes providing services such as technical support for college-owned computing equipment, assisting with software-related issues on student-owned devices, and supporting loaned media equipment for employee and student use. The Help Desk Assistant's responsibility is to provide these services, assisting the Client Services staff with daily routine tasks and assist in projects aimed at the improvement of ITS-related services.

Job Duties
• Provide technical assistance for personal computer software, classroom audio-visual technology, portable Media Services' equipment, and college-owned technology.
• Act as first point of contact for client interaction in person, on phone calls, and via email.
• Deliver and setup equipment for individuals and campus events.
• Assist with management of computer labs and public campus printers, including paper and toner stocking
• Assist the Help Desk Supervisor as directed with daily operational tasks and maintenance of the Help Desk
• Assist Client Services' staff with other unspecified duties, including management of internal documentation and project tasks.
(#NOINDEED)

Required Qualifications
• Must be a current student
• Must have a strong customer-service focus, assisting clients over the phone, by email, and in person.
• Must have solid communication skills in order to assist clients with remediation steps, both oral and written
• Must be capable of balancing multiple tasks at once during busy times, maintaining a professional demeanor
• Interested in information technology systems and willingness to learn troubleshooting methods

Preferred Qualifications
• Previous IT experience or knowledge preferred but not required
• Previous customer service experience desired but not required.

Physical Demands

Posting Detail Information

Posting Number
SPV965P

Open Date
06/27/2024

Close Date
05/01/2025

Open Until Filled

Special Instructions to Applicants

About Elizabethtown College

Elizabethtown College, located in southcentral Lancaster County, Pennsylvania, is a private coed institution offering more than 60 health, science, engineering, political science business, communications, fine art and music, humanities, and education degrees. Discover more at etown.edu.

Diversity Statement

Elizabethtown College is committed to valuing and fostering the diversity reflected in our life together and in the world beyond our campus. We strive to ensure that the members of the community-students, faculty, staff, and administrators-are diverse in race, ethnicity, sexual orientation, socioeconomic status, religion, ability, gender, gender identity and expression, age and national origin. We also seek to provide our community members, especially our students, with educational opportunities, programs, and services that are multicultural in content and expressive of a diverse life of experiences and worldviews that underrepresented groups bring to the learning environment.

EEO Statement

Elizabethtown College is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Status

Hours Per Week
Maximum of 20

Work Schedule
Varies, can include weekends or evenings.

Salary per hour
Starting pay $10.25

Annual Salary

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