System Administrator

1 week ago

Nashville, United States Apollo ITS Full time
Title: System Administrator
Location: Nashville, TN
Duration: 12+ Months
Type: Contract

Job Description:
  • Tennessee Higher Education Commission is looking for an experienced Application Administrator to join our IT team.
  • This role involves working closely with another Application Administrator to support server application tasks.
  • In addition, the contractor will coordinate with the Desktop Support team to provide minimal desktop support when additional assistance for that team is needed.
  • The ideal candidate will have strong technical skills and a collaborative mindset to contribute to our IT department's success.
Key Responsibilities
  • Work with a development team to install, configure, and maintain enterprise applications.
  • Provide support for application-related issues, troubleshooting and resolving software problems.
  • Monitor application performance, ensuring availability and identifying potential issues.
  • Plan and execute software updates and upgrades.
  • Develop and maintain backup and recovery procedures for applications.
  • Implement and manage security measures to protect applications.
  • Create and maintain documentation for application configurations, procedures, and troubleshooting guidelines.
  • Provide technical support to end-users for desktop, laptop, and peripheral issues as needed.
  • Respond to and resolve technical incidents and service requests promptly.
  • Use collaborative development tools and IT tracking systems, including Team Foundation Server (TFS), Development Operations (DevOps), Zendesk, and ServiceNow.
  • Install, configure, and troubleshoot software applications and operating systems on desktops and laptops when required.
  • Provide remote support to users in different locations using remote desktop tools and technologies.
  • Collaborate with other IT team members to resolve complex technical issues and implement IT projects.
Minimum Requirements
  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Minimum of 5 years of experience in application administration.
  • Proficiency in managing enterprise applications.
  • Strong knowledge of Windows operating systems.
  • Experience with Hyper-V or VMWare and provisioning servers in clustered environments.
  • Familiarity with networking concepts and protocols.
  • Knowledge of IT security best practices.
  • Understanding of PowerShell scripting for automation and system management.
  • Experience with SQL Server database administration, including performance tuning, backup and recovery, and security management.
  • Manage and maintain Internet Information Services (IIS), including configuration, performance tuning, and troubleshooting.
  • Install, renew, and manage SSL Certificates to ensure secure communication.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to read and write system documentation, and effectively communicate technical topics to business stakeholders both verbally and in writing.
  • Ability to work independently and as part of a team.
  • May require occasional evening or weekend work for system maintenance or emergencies.

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