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Cashier/Customer Service Representative

4 months ago


Waukesha, United States Carroll University Full time
Description

Description:

At Carroll University, we are committed to identifying and employing strategies to support our goal to be and remain a socially just organization. Rooted in the Presbyterian (U.S.A.) heritage, we respect all aspects of diversity, embrace the practice of equity, expect inclusion, and embrace belonging throughout our community. Therefore, we seek applicants who can demonstrate their understanding of justice and who can inspire our increasingly diverse student population.

Responsibilities:

• Maintain an open awareness surrounding the student, parent, faculty/staff experience in the business office.
• Interact with students, parents and faculty/staff to provide positive customer service including answering questions, problem solving and processing cash and credit card transactions. Interaction includes in-person, telephone, email and other media.
• Monitor and facilitate a high standard of Customer Service in the Business Office by collaborating with colleagues to establish benchmarks for service and measuring success.
• Understand student, faculty/staff transactions involving the business office, including student account functions. Be able to perform transactions accurately, and to work in various automated and manual systems. Examples of student account transactions include payment processing, payment plans, refunds and loan administration.
• Prepare and send correspondence such as statements, collection letters and IRS form 1098-T's.
• Open/Close the Business Office, including door security, signage, cash drawers and computer systems at opening and close of business day.
• Maintain ownership/responsibility of the Business Office processes, supplies, and general organization of the cashier windows and lobby area.
• Cashier duties include point of contact for Business Office cash drawers, processing deposits from other intercampus deposits, and student check distribution.
• Order petty cash from the bank and verify funds received from bank.
• Receive and distribute Business Office/Finance mail daily.
• Scan/File Business Office documentation for cashier reports, finance, and student accounts.
• Assist with communication from the Business Office, including Business Office website, emails, handbooks, brochures and student orientation.
• Work closely with the Registrar, Student Financial Aid, Admissions, Student Services, Housing, Food Service, and other university departments to resolve student concerns and provide information.
• Coordinate and support Business Office colleagues enter approved transactions needed to resolve student account balances.
• Perform other duties as assigned by Accounts Receivable Manager.

Qualifications:
Education and/or Experience:
• High School diploma or equivalent required
• Previous experience with students in a higher education environment
• Proven finance/accounting/communication skills
• Prior cashier/cash application experience preferred
• Prior experience in an administrative or office setting required

Technology Skills:
• Proven computer and keyboard skills
• Experience with software applications
• Proficient in Microsoft office applications; Word and Excel

Human Relations Skills:
• Excellent interpersonal skills
• Ability to work effectively with people regardless of their age, gender, race, sexual orientation, ethnicity, religion, ability, socio-economic background, or job type.
• Effective telephone etiquette, verbal and written communication skills
• Ability to work effectively and positively with members of the university's many constituencies
• Able to maintain confidentiality
• Able to work and make decisions independently
• Possess exceptional Customer Service skills, including tact and friendliness
• Able to multi-task

Other:
• Professional and businesslike demeanor
• Attention to detail
• Ability to add, subtract, multiply, and divide.
• Ability to work occasional weekend hours during student orientation and move-in days

Physical Demands:
• Able to sit for extended periods of time
• Able to lift and carry up to 10 pounds
• Able to frequently change position, standing and sitting

Compliance:
• Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at the Department of Public Safety, at 208 Wright St., Waukesha, WI 53186.

Requirements

Please submit a cover letter and resume for this position along with this electronic application.

Carroll University makes employment opportunities available to qualified individuals whose skills and experience make them suitable candidates for placement. Candidates must be willing and able to support and advance the University mission.

Carroll University does not discriminate in any manner contrary to law or justice on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability or veteran's status in administration of programs or in the employment of faculty and staff.

The employment opportunities list is updated periodically based on openings. Applications will be accepted only for vacancies currently listed. All inquiries will be kept strictly confidential.