We have other current jobs related to this field that you can find below

  • Mansion Front Desk Supervisor

    3 months ago

    Dallas-Fort Worth Metroplex, United States Front Desk Supervisor Full time

    Job summary - • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff. Essential Duties and Responsibilities - (Key Activities) The following are specific responsibilities and...

  • Front Office Supervisor

    4 weeks ago

    Fort Smith, United States Wyndham Fort Smith City Center Full time

    Front Office Supervisor Location: Wyndham Fort Smith, 700 Rogers Avenue, Fort Smith, AR, 72901 Job DescriptionThe Front Office Supervisor is responsible for overseeing the daily operations of the front desk and ensuring that guests receive exceptional service. The ideal candidate will have excellent communication and organizational skills, as well as the...

  • Front Office Supervisor

    1 month ago

    Fort Smith, Arkansas, United States Wyndham Fort Smith City Center Full time

    Front Office SupervisorLocation: Wyndham Fort Smith, 700 Rogers Avenue, Fort Smith, AR, 72901Job DescriptionThe Front Office Supervisor is responsible for overseeing the daily operations of the front desk and ensuring that guests receive exceptional service. The ideal candidate will have excellent communication and organizational skills, as well as the...

  • Front Office Supervisor

    1 month ago

    Fort Lauderdale, United States Courtyard Fort Lauderdale Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Supervisor

    4 weeks ago

    Fort Lauderdale, United States Sheraton Suites Cypress Creek Full time

    Job DescriptionJob DescriptionThe Sheraton Cypress Creek is hiring a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest...

  • Front Office Manager

    2 months ago

    Fort Lauderdale, United States Home2 Suites by HiltonTRU Fort Lauderdale Downtown Full time

    Job SummaryTheFront Office Manageris fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors....

  • Front Office Supervisor – Digestive Specialists Clinic – Full-Time, Days

    9 hours ago

    Fort Worth, United States Texas Health Physicians Group Full time

    Front Office Supervisor – Digestive Specialists Clinic – Full-Time, Days Fast-paced, high-volume clinic is looking for top skilled Front Office Supervisor Work location: 1325 Pennsylvania Avenue, Suite 890, Fort Worth, TX 76104 Work hours: Full-time, 40 hours weekly, Monday thru Friday, 8:00am – 5:00pm Digestive Specialists Clinic Highlights: ...

  • Bilingual Production Supervisor

    3 weeks ago

    Fort Mill, United States FlexXray Full time

    Job DescriptionJob DescriptionDescriptionFlexXray is leading provider of x-ray inspection services focused on food safety.Are you passionate about leading a team, growth and innovation?  We are offering competitive compensation plus quarterly incentives.  We are looking for a Bilingual Production Supervisor.  Must be flexible able to work any shift as...

  • Front Desk Supervisor

    1 month ago

    Fort Myers, United States Oliver Companies Full time

    Location Hyatt Place at the Forum 2600 Champion Ring Rd. Fort Myers, FL 33905 Job Summary The Front Desk Supervisor assists in supervising the guest services operations and team members. The Front Desk Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures...

  • Front Desk Supervisor

    2 months ago

    Fort Myers, United States OCI Hospitality Full time

    Location Hyatt Place at the Forum 2600 Champion Ring Rd. Fort Myers, FL 33905 Job Summary The Front Desk Supervisor assists in supervising the guest services operations and team members. The Front Desk Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures...

  • Front Desk Supervisor

    3 weeks ago

    Fort Pierre, United States My Place Hotels Full time

    My Place Hotel in Sioux Falls, SD is currently seeking an extraordinary leader for the position of Front Desk Supervisor. The Front Desk Supervisor has a wide-range of responsibilities coupled with the day-to-day supervision of full-time and part-time personnel which may include guest service representatives, lead room attendants, housekeepers, maintenance,...

  • Front Office Team Leader

    4 days ago

    Fort Lauderdale, Florida, United States Sheraton Suites Cypress Creek Full time

    Position Overview:The Sheraton Suites Cypress Creek is seeking a dedicated Front Desk Supervisor. This role is essential in supporting the Front Office Manager in overseeing the daily functions of the Front Desk team, ensuring that guests receive prompt, efficient, and courteous service throughout their stay.Key Responsibilities:- Supervise and coordinate...

  • Hotel Front Office Manager

    3 months ago

    Fort Wayne, United States Quality Inn Fort Wayne Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services...

  • Front Office Supervisor

    3 months ago

    Fort Lauderdale, United States The Dalmar Full time

    The Dalmar & Element Hotel, as part of the Wurzak Hotel Group, is a dual-Branded Marriott Franchise property that is seeking a Front Desk Supervisor who is interested in working hard and finding continuous opportunities to learn and grow on the job each day. We are looking for someone who is looking to build a career in the hospitality industry. General...

  • Front Desk Supervisor

    3 weeks ago

    Fort Pierre, United States My Place Hotels Full time

    Job DescriptionJob DescriptionMy Place Hotel in Sioux Falls, SD is currently seeking an extraordinary leader for the position of Front Desk Supervisor.The Front Desk Supervisor has a wide-range of responsibilities coupled with the day-to-day supervision of full-time and part-time personnel which may include guest service representatives, lead room...

  • Front Desk Supervisor

    2 months ago

    Fort Payne, United States Holiday Inn Express & Suites Fort Payne Full time

    Fast-growing hospitality management company is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership and our communities. We care for people so they can be their best Care is in the heart of what we do. Job DescriptionThe Front Desk Supervisor is responsible for supervising the guest services team to ensure...

  • Front Desk Supervisor

    1 month ago

    Fort Lauderdale, United States Wyndham Hotels & Resorts Full time

    ** Front Desk Supervisor** Location: Plantation, FL, US, 33324 Property Name: La Quinta by Wyndham Plantation - SW 6th Street Req Id: 17289 **Job Summary** The Front Desk Supervisor is responsible for assisting Front Office Management while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay,...

  • Front Desk Agent

    3 weeks ago

    Fort Mill, United States StepStone Hospitality Full time

    Job Title: Front Desk Agent for the 3pm-11pm shift Our company is seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for customer service. As a Front Desk Agent, you will be the first point of contact for our guests, so it is important that...

  • Front Desk Agent

    3 weeks ago

    Fort Mill, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:Job Title: Front Desk Agent for the 3pm-11pm shiftOur company is seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for customer service. As a Front Desk Agent, you will be the first point of contact...

  • Front Desk Reception

    4 weeks ago

    Fort Mill, United States Total Implants and Periodontics Full time

    Job DescriptionJob DescriptionOur private dental office is seeking a friendly, motivated, enthusiastic front desk team member.  We are looking for someone who can fit in well with a team environment and is energetic.Front desk duties include answering phones, greeting patients, taking payments, presenting treatment plans, clerical work, and some occasion...

Front Office Supervisor

2 months ago

Fort Mill, United States Maya Hotels Full time

Avid-Amusement Park | 154 Springhill Farm Rd. Fort Mill, SC 29715

We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.

JOB OVERVIEW:
The Front Office Manager/ Supervisor supervises all aspects of the department including but not limited to operations, planning, staffing and payroll in accordance with hotel policies and procedures. The Front Office Manager provides leadership and support to all members of the Front Office, implements and enforces the Maya Culture in all areas supervised.
The Guest Service Representative is typically the guest’s first interaction with the hotel so we need to make sure it is consistently a positive one. Each guest needs to be welcomed and acknowledged with the Maya Hotels service attitude. GSR’s are responsible for ensuring we provide the highest level of guest service and that our standards are met and maintained at all times. with a combination of a passion for the job and the right communication with other departments, Front Office Mangers have the ability and empowerment to make the guests experience more than MEMORABLE. The Front Office Manager must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests.

ROLE AND RESPONSIBILITIES

Financial Returns:
• Perform accurate check-ins and check-outs of guests daily.
• Make reservations over the phone and in person.
• Perform job functions with attention to detail and accuracy.
• Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.

People:
• Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
• Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures.
• Follow directions thoroughly.
• Work cohesively with co-workers as part of a team.
• Live and demonstrate the Maya Hotels core values.
• Work with minimal supervision.
• Satisfactorily communicate with guests, management and co-workers to their understanding.

Guest Experience:
• Maintain a professional and high quality service oriented environment at all times.
• Greet guests in a friendly and professional manner.
• Engage each guest as a unique individual and listen attentively to their requests
• Understand guest’s service needs.
• Answer the telephone in a timely and professional manner.
• Anticipate and address guest’s service needs.
• Maintain confidentiality of guest information and pertinent hotel data.
• Listen and respond to guest complaints and ensure corrective action is taken in a timely manner to achieve complete guest satisfaction.
• Run daily reports to check reservations for accuracy and identify any guest special requests.

Responsible Business:
• Keep work area neat and tidy.
• Business professional attire and personal appearance are kept clean and professional and are in accordance with Maya Hotels Grooming Policy. A smile is considered part of the uniform.
• Comply with Maya Hotels policies, procedures and Code of Ethics.
• Maintain a cash drawer throughout the shift and ensure it balances correctly at the end of shift.
• Promote a safe working environment
• Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.
• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate set of cleaning chemicals and working to minimize tripping and falling hazards,
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgement.
• Participate in helping the hotel recycle.

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. EMPLOYEES WILL BE REQUIRED TO PERFORM ANY OTHERS JOB RELATED DUTIES ASSIGNED BY THEIR SUPERVISOR.
MAY ALSO SERVE AS MANAGER ON DUTY.
WORK ENVIRONMENT: FRONT DESK, ADMIN OFFICES AND HOUSEKEEPING (WHERE APPLICABLE).

JOB INVOLVES WORKING:
UNDER VARIABLE TEMPERATURE CONDITIONS (OR EXTREME HEAT OR COLD).
UNDER VARIABLE NOISE LEVELS.
STANDING FOR LONG PERIODS OF TIME.
LIFT UP TO 50LBS.
INDOORS.
AROUND FUMES AND/OR ODOR HAZARDS.
AROUND CHEMICALS (WHERE APPLICABLE).
AROUND BIO-HAZARDS (WHERE APPLICABLE).

ADDITIONAL NOTES:
KEY RELATIONSHIPS
INTERNAL: GENERAL MANAGER, ASSISTANT GENERAL MANAGER, DIRECTOR OF OPERATIONS, DIRECTOR OF HUMAN RESOURCES, FRONT OFFICE SUPERVISOR (S), GSR’S, NIGHT AUDIT, EXECUTIVE HOUSEKEEPER, ASSISTANT MANAGER, FLOOR SUPERVISORS, FLOOR ATTENDANTS, LINEN/LAUNDRY STAFF AND ENGINEERING.
EXTERNAL: HOTEL GUESTS/VISITORS.