Sales Engineer II

2 weeks ago

Columbus, United States Connect Holding II LLC Full time

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none. Job Description Brightspeed has an exciting opportunity for Sales Engineer II to join our team in the Warsaw, IN areaThis is a remote position with 40% travel that involves developing local marketing strategies to boost business growth and brand awareness. The Sales Engineer drives assist with sales and the progress of fiber communication solutions at Brightspeed. Key responsibilities include assessing customer technical needs, costing out fiber placement, offering technical training, crafting proposals, bridging between customers and internal teams, representing the company at events, monitoring industry trends, ensuring post-sales satisfaction, and improving sales processes. The Sales Engineer II plays a vital role within our team, supporting our sales team in selling and designing multi-dwelling unit and single-family home communities. As the technical lead on the Community Transformation team, the Sales Engineer II is responsible for identifying technical and business requirements, designing solutions, preparing engineering consulting proposals, providingsupport, and delivering technical guidance to customers for Brightspeed products and solutions. This role serves as the primary point of contact for internal partners and external customers regarding network design, performing a range of administrative, technical, and sales tasks. Responsibilities include network design, administrative analysis, assisting in contract negotiation, making procurement recommendations for inside wiring, determining the architecture and location of demarcation for each property. Furthermore, the Sales Engineer II offers post-sales support, resolves access agreements and customer service issues, and acts as a liaison with developers, contacts, utility providers, and city departments to ensure high-level customer service is maintained and coordinated programs and services effectively meet customer needs. As A Sales Engineer II, Your Responsibilities Will Include: Provide Pricing and Design Support for Account Managers (AM) Assess GF and BF Opportunities and recommend appropriate technology/pricing recommendations. Perform Site Surveys, review site plans, and collect all necessary information for business cases as requested. Attend consultative meetings with the AM and Clients to ensure our alignment between our solution and customer requirements. Complete required tasks within established SLAs Partner with internal groups such as Product, Planning, and Network Engineering to: Evaluate the compatibility and operationality of new technologies. Optimize the deployment of existing technology solutions. Explore next generation features and functions as applicable to Local Market Execution and Community Transformations Continually improve the Customer Experience Pricing Model Accuracy, Consistency, and Controls CAM Accuracy and Completeness SLA Performance Partner and Customer Availability Process CAMs for all offers Attend any preconstruction meetings or client meetings proposed by the client or AM. Attend Internal Handoff Calls Propose design elements for the type of build. Costing Fiber placement Create and attach a Statement of Work (SOW) document to each sub

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