IT Support Specialist/ Tarboro, NC
1 month ago
This company is a leading B2B software company dedicated to delivering scalable solutions that drive productivity and growth for clients across industries. We specialize in streamlining business operations with user-friendly platforms, backed by dedicated support and continuous innovation. As trusted partners to our clients, we build lasting relationships that fuel success and set industry standards.
Responsibilities:
- Install, maintain, and troubleshoot IT systems to ensure reliable operations
- Re-imaging computers, fax/ printer troubleshooting, MDM, iPhone support
- Provide end-user support, responding to help desk calls, emails, and technical requests
- Document, track, and monitor issues for timely resolution
- Troubleshoot and install Microsoft OS (Windows 7-11), Microsoft Office, and imaging technologies
- Deploy hardware and provide off-hour support as needed, including remote support
Qualifications:
- Strong customer service skills with the ability to multitask effectively
- Basic knowledge of computer hardware, IT systems, and LAN networking
- Familiarity with iOS and mobile devices
- Associate's degree in IT or related field, relevant certifications, or equivalent IT experience
- Minimum 1 year of IT experience, with preference for candidates with certifications
- Valid driver's license and willingness to travel locally as needed
Posted by: Grace Jackson
Specialization: Technical Support
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