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Owner Relations Technician

4 months ago

Oklahoma City, United States MACH Resources Full time
Job Details

Job Location
Corporate Headquarters - Oklahoma City, OK

Mach Resources

Our Company: Fast-paced and growth-oriented, we use our wealth of experience gained from decades of exploration in America's top producing basins. Agile and opportunistic in strategy, yet precise in execution, we provide tremendous potential for investors, employees and our community. We are always on the lookout for potential team members who are driven to make things better and live quite simply by the Golden Rule.

Our Strategy: We focus on acquiring, exploring and developing high-return, low-cost projects, and pursuing assets with production history and development opportunity.

Our Culture: We are intent on breaking barriers-in the industry, throughout our communities, and among individuals. Consumed by the desire to make things better, we have a flat, collaborative environment where everyone's ideas are heard and encouraged.

Job Description

Owner Relations Technicians are responsible for fielding and answering questions from owners. They should be able to communicate effectively through both written and verbal communication. They will assist with a wide variety of inquiries and should be able to multi-task easily. While O&G experience is not required, it is highly preferred.

Job Duties and Responsibilities:

  • Provide information and assistance to lessors, royalty owners, overriding royalty interest owners and working interest partners in response to verbal or written inquiries regarding interests and payments
  • Facilitate discussion with owners to determine their issue and determine how to provide a solution to address their inquiry
    • In more complex situations, facilitate the issue with department staff to assist in handling the inquiry
  • Document owner relations calls and correspondence in applicable owner inquiry software
  • Facilitate changes and/or updates to owner accounts such as but not limited to address changes, transfer of ownership requirements or questions regarding their interest
  • Process correspondence in a timely manner
  • Assist with special projects as directed by management
  • Other duties as assigned by management
Required Qualifications:
  • High school diploma/GED
  • At least three (3+) years of prior experience in customer service role
  • At least three (3+) years of experience in Microsoft Office (i.e. Excel, Word, Outlook)
  • Effective communication skills in order to relay information to (especially via email and phone) owners and work with all levels of the organization with an emphasis on accounting and land departments
  • Excellent organizational and time management skills
Preferred Qualifications:
  • Bachelor's degree preferred
  • Work experience in the oil & gas industry
  • Experience in using Accounting/Land Software (Quorum)
  • Proven experience suggesting and implementing process improvements to increase effectiveness of owner relations processes