Director of Owner Relations

Position: Director of Owner Relations, Park City Projects

Company: Reef Capital Partners

Location: Deer Valley East

About the Company:

Reef Capital Partners (RCP) is a successful commercial real estate investment firm specializing in both private credit and private equity investments. Founded in 2005, Reef has completed more than 500 transactions with an aggregative value of almost $2 billion dollars. Reef has an exceptional track record of performance, with an IRR on realized investments over the past decade of ~20%.

Reef is currently developing several high-profile projects including Black Desert Resort in St. George, Marcella and Cormont at the new Deer Valley East Village, and Main & Sky hotel in downtown Park City.

About the Project(s):

Cormont consists of the construction and sale of 349 luxury condominiums (620 underground parking stalls) across 5 buildings totaling over 730,000 gross square ft. Condominiums are approved for nightly rentals and are situated at the base of the newly expanded Deer Valley East Village. Cormont will have amenities for owners and guests that include pools, fitness, guest and family lounges, movie theater, golf simulators, meeting space, bowling, casual dining and a slope-side ski amenity and valet.

Marcella Landing project sits on 8.7 acres of land on the north section of Deer Valley East Village and will feature 50 townhomes from 4,000 - 5,000 sq. ft. The townhomes are currently being designed by the world renown architecture firm Olson Kundig, who consistently delivers luxury product that sells for a premium to luxury market standards

Main & Sky is a 33-key boutique hotel located in the heart of Main St, Park City. It is an operating hotel with some commercial space(s) and Marcella on Main Club; however, the hotel is projected to get rebranded and undergo significant renovation starting April 2025.

Pioche Village is a 402-key condominium complex located in Deer Valley East. It is the only property that is fully completed and doing nightly rentals, to date at Deer Valley East.

Job Responsibilities:

The Director of Owner Relations will work closely with the Park City Project Team and EXMAR/Solera Team, and over time will create a team that will manage all the relations with unit owners, investors, club members, including any benefits and concierge services. It is anticipated that the first two of the five condominium buildings for Cormont and the townhomes of Marcella Landing will be completed in the summer of 2026. As such, the role will evolve from relationship building and as-needed support of new buyers initially, to day-to-day coordination with owners of operating residences at the time of opening and beyond. Leadership and training skills are essential as it is anticipated that this will be a leadership position of a growing team.

As the Director of Owner Relations, you will serve as the advocate and single point of contact for all of our residence owners and management companies and be responsible for helping drive their overall portfolio performance. We seek someone who possesses a high degree of diplomacy, and attention to top-level customer service as liaison for the owners.

Essential Functions:

• Coordinate with all aspects of the development and post-purchase process and be the liaison between the underlying property(s) brand and the owners
• Work closely with and develop excellent working relationships with real estate agents to ensure a seamless handoff from sales to new ownership
• Have a clear understanding of real estate documentation to support and address ongoing questions regarding owners' purchases, HOA and nightly rental rules, and owner benefits
• Support new owners with regular property progress updates and news
• Coordinate post-purchase property needs including interiors selections, special requests, etc.
• Plan and execute on owner events, and engagement and appreciation initiatives both prior to and after construction completion
• Work closely with construction and development teams to understand all stages of current progress of the project
• Association Management:
  • Hire, coordinate with, and manage the Association Management Company(ies) and/or individuals of the Master Community and other associations within the Cormont Condominium Community
  • Help prepare the Master Community and Association budgets
  • Coordinate with the Management Company(ies) to prepare any reserve studies
  • Attend meetings required for the different associations.
  • Prepare a Frequently Asked Questions (FAQs) document for each of the different associations
• Cormont Club Management:
  • Hire, coordinate with, and manage the Club Manager and/or individuals that will manage the Cormont Club.
  • Help prepare the Club budgets
  • Coordinate with the Club Manager on any maintenance schedules and/or reserve studies
  • Attend meetings required for the club management
  • Prepare a Frequently Asked Questions (FAQs) document for the club
• Construction Turnover Management:
  • Coordinate with the construction teams to help manage the turnover of a unit to an owner
  • Coordinate with owners and the construction team on any unit walkthroughs or punch list items required
• Rental Management:
  • Coordinate with the rental manager on any owner related concerns

Qualifications:

• High School Diploma/GED; Bachelor's Degree Preferred
• 15+ years of related professional experience
• 7-8+ years of Luxury Hotel and/or Hospitality Management experience
• Previous experience as an HOA Manager or Property Manager
• Education and/or experience in budget preparation and management of a budget
• Impeccable customer service skills and attention to detail in operations, relationship management and written & verbal communication
• A genuine "people person" with a proven ability to adeptly address difficult interpersonal situations
• Demonstrated experience working with high-net worth individuals and developing and nurturing professional relationships with such individuals
• Understanding and ability to train others on premiere guest experience delivery
• Willingness and ability to wear multiple hats and do whatever is necessary to ensure stakeholder needs are met
• Time management skills that allow you to demonstrate initiative, ensuring timely and efficient response to owner's/managers' requests for assistance.
• Willingness and ability to work unconventional hours (when necessary) to accommodate needs of customers
• Deep understanding of hotel development processes, including financing, construction, and operations
• Demonstrated experience in major event planning and execution
• Solid understanding of hotel performance measures (ADR, Revpar, Occupancy, etc.), analytical skills, and executive presence at the owner/management company level
• Project management skills, account management skills, and consultative skills with natural diplomacy
• Craft presentations and communications that are professional for both internal and external audiences.
• Must be capable and proficient in the use of required computer systems, including Microsoft Office, Salesforce, Zoom, accounting software, etc.
• Must have excellent organizational skills to understand, manage and maintain all files for residential units, as well as various building maintenance contracts, insurance policies, etc.
• Must be able to pass a work history background investigation and have a clear drug screening
• Potential travel 10% of the time

Company Benefits:

• 401(k) plan with company match
• Generous company health plan with $1200 HSA match
• Flexible paid time-off
• Cell phone allowance
• Ability to invest in projects with preferred terms