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Help Desk Analyst

1 month ago

Burlington, United States Interactive Process Technology LLC Full time
Help Desk Analyst Remote
IPT Associates (IPTA) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our team, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team: IPTA seeks talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:
  • Talented individuals with a passion for technology
  • Ability to solve challenging technical business problems
  • Self-directed professionals
  • Hunger to continually learn and grow
We are looking for a Help Desk Analyst to support the IGEMS/MICT (Inspector General Evaluation Management System (IGEMS) and Management Internal Control Toolset (MICT).
Responsibilities:
  • Engages in assisting computer users with hardware and software questions and problems
  • Identifies, troubleshoots, and resolves information systems problems to minimize down time of applications and personnel
  • Resolve user problems in a call center/help desk environment
  • Monitor, log, resolve (if applicable), and respond to help desk calls and emails
  • Responsible for resolving all questions and issues related to system availability and access
  • Processing DD 2875 requests
  • Maintaining help desk documentation, ticket tracking, and email org box
  • Manage access to the application and perform other system account setup, data ownership transfers, publishing of documents, etc., and provide system expertise in the operational use of program
  • Perform integration testing to ensure incorporated changes have not impacted system integrity
  • Create regression test cases for new and existing program functionality
Requirements:
  • Bachelor's degree/professional certification and at least 5 years work experience
  • A minimum of one year of computer-related customer service is required
  • Excellent customer service and communication skills
  • Willing to work flexible shifts, including on-call afterhours and weekends
  • Must be a team player and can work well with others
  • Ability to work independently
  • Ability to work in a demanding and fast paced environment
  • If required, must be able to obtain a relevant DoD 8570.1M Information Assurance accredited professional certification within 90 days of employment
  • Must have an Interim Secret or higher clearance/US citizen
  • Position is remote but must have access to SIPR room
  • Local to Dayton, OH/Montgomery, AL preferred

IPT Associates, LLC is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.
This job posting sets forth the authorities and responsibilities of this position, which may be changed from time to time as shall be determined. The compensation range for this role is up to 60k based on the function, education, experience and qualifications of the applicants. IPTA provides a variety of benefits including health and dental insurance, life and disability insurance, matching 401k, savings plan, company paid holidays and paid time off (PTO).
Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.
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