Training Specialist

4 weeks ago

Providence, United States Talent Software Services Full time
Job Summary

Reporting to the Supervisor of Training and QA in Customer Service Operations Support, this role is responsible for the development and execution of the client Contact Center training curriculum, ensuring employees are fully equipped to deliver a best-in-class customer experience. This individual will create new, and improve upon existing, training resources and assets including Instructor Led Training (ILT) modules, standard operating procedures, job aids, assessments, and supporting program execution information. The overall training program coordination, implementation, and reporting will be managed by the training team in alignment with newly developed and changing Customer and Product systems, tools, and procedures. Additionally, this individual will be responsible for identifying and continually driving enhancements to training material based on program effectiveness and evaluations, in alignment with evolving organizational priorities and strategy.

Job Responsibilities
  • Organizes, develops, plans, and executes all facets of the client Contact Center training curriculum including instructor led training modules, procedure manuals, job aids, eLearning assets, and assessments for technical and operational training.
  • Facilitates instructor led and on-the-job training programs, demonstrations, meetings, and workshops leveraging existing and new training resources, systems, and tools for the Contact Center and supporting functional teams.
  • Collaborates with operational and product teams to identify and solve for gaps in training curriculum, remaining aligned on future training requirements and or changes to established programs.
  • Maintains and reports on program participation, assessment results, retraining requirements, and suggested improvements to overall training program and strategy.
  • Engages with functional leaders and teams to implement training program requirements and drive continuous enhancements to training programs and practices.
  • Develops and implements assessment criteria and process to evaluate overall program effectiveness and identify improvement opportunities.
  • Remains up to date with, and leverages, the latest training methods, techniques, and learning management systems (LMS); striving to deliver a best-in-class training experience.
  • Builds strong internal and external relationships to gain and share best practice insight.
  • Emergency and storm role commitment; a special assignment during storm events and other emergencies when the company needs to restore power or respond to other issues affecting customer service.
  • The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction, vendor training, and coordination of work amongst teams.
Education/Experience
  • Bachelor's degree or at least five years of progressive training experience. Utility experience is preferred but not required.
  • A demonstrated ability to create and facilitate technical and operational training programs and material for classroom and e-learning.
  • Ability to absorb information from a myriad of stakeholders and functions, develop creative/practical business and training solutions, and achieve desired, timely results in a highly technical, operational environment is required.
  • Excellent facilitation, organizational, and time management skills with the ability to manage multiple programs and stakeholders.
  • A demonstrated knowledge of industry leading training methods, platforms, tools, and learning management systems including proficiency in Microsoft Office and other related program software.
Preferred Qualifications
  • Possesses knowledge and understanding of the client's electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively.
  • Knowledge and understanding of customer experience and systems within a regulated environment.
  • Exposure to relevant regulations and policies.
Capability Requirements
  • Understanding Others: When dealing with internal/external diverse stakeholders understanding what someone is saying or feeling, even if the person is not clear, and can accurately predict how someone may respond.
  • Impact and Influence: When working with employees to adapt the approach and consider what is important to the audience, tailoring message accordingly.
  • Team Player: Promotes team effectiveness by soliciting input from team members, communicating expectations and helping with root cause analysis and problem solving.

This exciting opportunity is located in Providence, a vibrant city known for its rich history, diverse culture, and thriving arts scene. Join us and contribute to a dynamic team in a city that offers both professional growth and a high quality of life.

  • Training Specialist

    2 months ago

    Providence, United States Swoon Full time

    Job DescriptionJob DescriptionSwoon is currently looking for a training specialist for a major electric company.Location: Providence, RI (Hybrid)Duration: 3 Months (will extend)Pay Rate: $24/h - $32/hResponsibilities:• Organizes, develops, plans, and executes all facets of the RIE Contact Center training curriculum including instructor led training...

  • Training Specialist

    4 weeks ago

    Providence, United States AGM Tech Solutions Full time

    GM Tech Solutions, on behalf of the Client - a Global Technology Company, is hiring a Training Specialist This role will be hybrid in Providence, RI. Position Summary: Reporting to the Supervisor of Training and QA in Customer Service Operations Support, the Training Specialist is responsible for the development and execution of the training curriculum,...

  • HR Training Specialist

    2 weeks ago

    Providence, Rhode Island, United States Care New England Health System Full time

    Care New England Health System seeks an Organizational Development Specialist to join our team.This role is responsible for developing and implementing training programs to enhance employee development and support the organization's strategic initiatives.The ideal candidate will have a strong background in HR, adult learning theory, and organizational...

  • Corporate Training Expert

    1 month ago

    Providence, Rhode Island, United States Swoon Full time

    Training Specialist RoleWe are seeking a skilled Training Specialist to join our team at Swoon. This is a 3-month contract position with the potential for extension, offering a competitive hourly rate of $24-$32.Key ResponsibilitiesThe successful candidate will be responsible for:Developing and executing comprehensive training programs for the RIE Contact...

  • Pediatric Emergency Medicine Training Specialist

    1 month ago

    Providence, Rhode Island, United States Brown Emergency Medicine Full time

    Job OverviewBrown Emergency Medicine, the academic emergency medicine physician practice plan of the Department of Emergency Medicine at the Alpert Medical School of Brown University, seeks a full-time Pediatric Emergency Medicine Training Specialist. The ideal candidate will have either Nurse Practitioner or Physician Assistant certification and be...

  • Corporate Training Coordinator

    3 weeks ago

    Providence, Rhode Island, United States Swoon Full time

    Looking for a training specialist in Providence, RI.Estimated salary is $24 - $32 per hour, depending on experience.We are looking for someone to organize, develop and execute all aspects of the RIE Contact Center training curriculum. This includes instructor-led training modules, procedure manuals, job aids, eLearning assets and assessments for technical...

  • Canine Behavior Specialist

    5 days ago

    Providence, Rhode Island, United States Off Leash K9 Training Full time

    Job OverviewWe are a leading dog training company, Off Leash K9 Training, LLC, seeking highly motivated individuals to join our team as Dog Trainers in the Rhode Island area. With the potential to earn a six-figure salary and work from home, this is an exceptional opportunity for those passionate about dogs and customer service.The ideal candidate will...

  • Canine Training Specialist

    1 week ago

    Providence, Rhode Island, United States Crossbones Dog Academy Full time

    Job OverviewWe are seeking a skilled and compassionate Dog Trainer to join our team at Crossbones Dog Academy in Providence, RI.The ideal candidate will have a passion for positive reinforcement-based training and a commitment to providing exceptional care and education for dogs and their owners.This is a full-time position with a competitive hourly pay rate...

  • Professional Dog Training Specialist

    7 days ago

    Providence, Rhode Island, United States Crossbones Dog Academy Full time

    Job OverviewCrossbones Dog Academy is a leading provider of positive reinforcement-based dog training services. We are seeking a highly skilled Dog Trainer to join our team.This is a full-time position with a competitive hourly rate, commensurate with experience and qualifications, plus commission for hours spent instructing clients ($40k-$60k+ annually)....

  • Culinary Specialist

    3 months ago

    Providence, United States U.S. Army Part time

    CULINARY SPECIALIST (PART TIME)        Overview: As a Culinary Specialist, you’ll cook meals and work alongside chefs to prepare meals comparable to any major restaurant, so that Soldiers can sit down and enjoy a hot meal in between training or mission deployments. You’ll be responsible for preparing and servicing meals both in the field and at...

  • Culinary Specialist

    3 months ago

    Providence, United States U.S. Army Full time

    CULINARY SPECIALISTOverview:As a Culinary Specialist, you’ll cook meals and work alongside chefs to prepare meals comparable to any major restaurant, so that Soldiers can sit down and enjoy a hot meal in between training or mission deployments. You’ll be responsible for preparing and servicing meals both in the field and at home stations, as well as...

  • Learning Development Specialist

    7 days ago

    Providence, Rhode Island, United States Swoon Full time

    About the RoleSwoon, a renowned staffing solutions provider for Fortune 500 clients, is seeking an experienced Training Specialist to spearhead the development of comprehensive training programs for their Contact Center. The ideal candidate will have expertise in creating engaging instructor-led and eLearning assets, as well as assessing and improving...

  • Practical Nursing Specialist

    3 months ago

    Providence, United States U.S. Army Full time

    Practical Nursing SpecialistOverview:A Practical Nursing Specialist cares for Soldiers and, when needed, civilians in combat and non-combat situations and natural disasters. Nurses work under the supervision of a physician, nurse, or non-commissioned officer and provide preventive, therapeutic, and emergency care.Job Duties:Perform preventive, therapeutic,...

  • Intelligence Gathering Specialist

    4 weeks ago

    Providence, Rhode Island, United States U.S. Army Full time

    This esteemed role offers a lucrative career in the U.S. Army, with an estimated salary of $70,000 and up to $20,000 bonus. As an Intelligence Gathering Specialist, you will have the opportunity to secure your future with a part-time career in the Army Reserves, while also pursuing higher education.Key Responsibilities:Gather critical information about enemy...

  • Kitchen Specialist

    1 week ago

    Providence, Rhode Island, United States Zale Hospitality Inc Full time

    Job Title: Kitchen SpecialistWe are seeking a skilled Kitchen Specialist to join our team at Zale Hospitality Inc. The successful candidate will be responsible for preparing high-quality meals in a timely and efficient manner.About the Role:The Kitchen Specialist will be part of our kitchen team, working closely with the Kitchen Manager to ensure that all...

  • Training Program Coordinator

    1 month ago

    Providence, Rhode Island, United States Dorcas International Institute of RI Full time

    Job OpportunityAt Dorcas International Institute of Rhode Island, we are dedicated to empowering individuals who face systemic barriers to education and employment. We strive to create a welcoming environment that fosters growth and development.We are seeking a highly motivated Workforce Readiness Instructor to join our team. This is an excellent opportunity...

  • Human Resources Specialist

    3 months ago

    Providence, United States U.S. Army Full time

    Human Resources Specialist  Overview:As a Human Resources Specialist, you’ll play a crucial role assisting your fellow Soldiers progress in their Army careers, providing promotion and future training information. You’ll ensure the necessary support is also provided to commanders across all branches. You’ll be trained in document preparation, drafting...

  • Petroleum Supply Specialist

    7 months ago

    Providence, United States U.S. Army Part time

    PETROLEUM SUPPLY SPECIALIST         Overview:As a Petroleum Supply Specialist, you’ll supply the Army with the fuel it needs to maintain a state of readiness at all times. You’ll supervise and manage the reception, storage, and shipping of bulk or packaged petroleum-based products. You’ll oversee its use, dispense it to various vehicles and...

  • Cyber Operations Specialist

    4 months ago

    Providence, United States U.S. Army Full time

    CYBER OPERATIONS SPECIALISTOVERVIEW:Cyber Operations Specialists conduct integrated and synchronized offensive cyberspace operations by targeting enemy and hostile adversary activities and capabilities. These specialists also conduct defensive operations to protect data, networks, net-centric capabilities, and other designated systems. They are responsible...

  • Blowout Specialist

    2 weeks ago

    Providence, Rhode Island, United States Drybar Shops Full time

    Drybar Shops is seeking a skilled Blowout Specialist to join our team!About the RoleIn this exciting opportunity, you will be responsible for providing exceptional customer service, selling products and services, and working collaboratively with colleagues to achieve business objectives.We offer a competitive salary range of $58,000 - $68,000 per year,...