Evening Desk Supervisor

2 months ago

Albany, United States Trinity Alliance of the Capital Region, Inc. Full time

Trinity Alliance of the Capital Region is one of the area's leading social services organizations with a mission to promote healthy families, improve communities and provide education and employment, as a means to change generations. Founded in 1912 as a settlement house, Trinity is dedicated to the well-being and success of the Capital Region and of all our employees. Our 10+ locations are strategically placed in neighborhoods where people live and go about their day-to-day lives. By joining Trinity, you'll be joining one of the most respected organizations in the Capital Region and making a difference in people's lives every day.

Trinity is currently hiring a part-time Evening Desk Supervisor, within our Family Neighborhood Resources Center (FNRC) program. The Evening Desk Supervisor will greet all agency guests upon their arrival and connect them to the appropriate contact or resource within the agency. The Evening Desk Supervisor will possess excellent communication and customer service skill sets. This position is responsible for making visitors feel welcome, comfortable, safe and well served. This individual will be responsible for following the closing procedures to ensure the safety and security of the building and our patrons.

What will you be doing as EVENING DESK SUPERVISOR?

  • Greet all guests as they enter the building, sign them in, and direct them to the appropriate program.
  • Monitor all security.
  • Secure/lock up the building at the end of the evening following the closing procedures checklist. Be certain that all windows and doors ad locked and secure and set the alarm security system.
  • Enforce all administrative procedures (e.g. vendor sign in) and postings distributed throughout the agency.
  • Facilitate new client intakes, registrations, and assessments as applicable.
  • Assist with client resource navigation and the facilitation and follow through of referrals.
  • Answer and direct phone calls to the appropriate staff member and assist with client navigation as applicable.
  • Provide general information and assistance to the public.
  • Maintain timely and accurate documentation in relevant electronic and paper-based forms.
  • Always maintain cleanliness in the reception area.
  • Keep all message centers, bulletin boards, and calendars current.
  • Assist staff with other projects and responsibilities as assigned by supervisor.
  • Other duties as assigned.

What are your skills and experience?

  • High school diploma or equivalent
  • At least three years of positive work history
  • Basic computer skills

Salary Range - $16.50 - $18.50 per hour.

The schedule for this position is as follows: Monday through Friday - 4:30 - 7:30 PM

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