Desktop Specialists

1 week ago

Laurel, United States Delmock Technologies Full time
Description

About Our Company:

Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations.

Location:

This is a hybrid role, working in the Laurel, MD office 3 days out of the week.

Role:

Delmock Technologies, Inc. is seeking IT Desktop Support Analysts that will be responsible for providing first and second-tier technical support to end-users, ensuring efficient resolution of technology issues. The position requires strong problem-solving skills, a customer-oriented approach, and the ability to work with cross-functional teams to resolve technical challenges promptly.

Responsibilities:
  • Troubleshoots and resolves hardware, software, and network connectivity problems related to desktops, laptops, tablets, smartphones, printers, scanners, and other
  • Supports a variety of commercial software applications, ensuring optimal functionality and user satisfaction.
  • Provides telephone and in-person support to users in directories, standard Windows desktop applications.
  • Provides hardware, software, network problem diagnosis and resolution via telephone or onsite for end users.
  • Provides application support on all Endpoint (desktop, tablet, smart phones, etc.) platforms.
  • Installs, repairs, and supports all endpoint devices, applications, printers, faxes and other office equipment.
  • Contributes information for IT FAQs, knowledgebase and instructions to address commonly experienced technical issues related to configuration, hardware, networking and applications.
  • Develops and executes documented, repeatable processes to troubleshoot desktop services and systems and recommend improvements.
  • Maintains an inventory of IT related assets, including hardware and software on each desktop computer system.
  • Identifies recurring incidents and trends and escalates appropriately.
  • Interacts with customers, via multiple communications methods, per established customer service and quality guidelines.
  • Ensures that requests for assistance are properly logged, assigned and responded to promptly and according to set Service Level Agreements and procedures.
  • Follows-up on support
Minimum Requirements:
  • High School Degree or Equivalent.
  • Three (3) Years of Active Directory, Windows OS, SCCM, ITIL Methodologies.
  • Working knowledge of remote connectivity tools (SCCM, Maas360, Azure, Intune).
  • Working knowledge of installing, configuring, and troubleshooting computers in a managed windows network environment.
  • Knowledge of computer hardware and software and general office equipment including copiers, faxes, scanners, tablets, Smart Phones, etc.
  • Knowledge of all Microsoft systems and Microsoft Office (including Outlook) including installation and configurations management.
  • The ability to troubleshoot moderate to complex issues.
Preferred/Nice to Have Skills:
  • Associate's degree.
Clearance:
  • The ability to pass a background check is required.

Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support teams.

At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI

DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.

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