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Sr. Account Manager

2 months ago

Kennett Square, United States Tri-M Group LLC Full time

Here at The Tri-M Group, LLC we are an employee-owned company placing our employees first, knowing that highly trained, skilled, and compensated workforce can better serve our customers, our families and our communities. We've built a reputation for delivering quality and professional commercial electrical services with safety as a top priority. In addition, we place a strong emphasis on our employees, and it starts with hiring the best and brightest talent in the industry

Check out Tri-M's comprehensive benefit list below the job description

Summary Description

Pursues business in markets that complement our overall services, focusing on end-user relationships and recurring service revenue models. Serves as a customer liaison and pursues system expansions and post installation service work on newly developed business.

Duties and Responsibilities

Essential Functions:

  • Complies with and ensures compliance with all Tri-M and customer safety policies and procedures
  • Complies with and ensures compliance with all Tri-M employment policies and procedures including standards of conduct and appearance to reflect positively on the Company
  • Pursues new business in vertical markets that complement our company-wide service offerings.
  • Performs proper pre-qualification of new business pursuing "true" opportunities.
  • Navigates new business opportunities through relationship building and social activities.
  • Locates key decision makers within targeted organizations and establishes relationships.
  • Maintains close relationship with all respective clientele. Documents and pursues all potential capital projects within targeted clientele.
  • Conducts tactful follow up procedures and understands how to (close) open opportunities.
  • Searches for cross selling opportunities and up-sells our organization whenever possible.
  • Maintains an up-to-date sales pipeline report and reviews with supervisor on a bi-weekly basis.
  • Conducts site surveys and attends pre-bid meetings as needed and assists in design development.
  • Prepares material/labor cost estimates for budgetary estimating purposes.
  • Works closely with estimating/engineering team ensuring a thorough, accurate design is prepared for all proposed work.
  • Prepares formal, professionally written proposals as needed.
  • Conducts formal follow ups on all installations ensuring customer satisfaction and additional service opportunities are captured.
  • Maintains knowledge of latest technological trends ensuring the use of high-quality, cost-effective equipment and service methods are being utilized.
  • Works closely with other account management team and business development staff ensuring overall synergies and cross selling opportunities are targeted.
Job Qualifications

Skills/Educational Requirements:
  • College Degree in Telecommunications or Business a plus, or equivalent experience.
  • Minimum of 15 years sales experience in the telecommunications/electrical specialties industry or equivalent experience
  • BICSI certifications a plus.
  • Strong written and verbal communications skills a must.
  • Must be confident and possess the ability to build strong, long-term relationships.
  • Excellent customer service skills.
  • High level of computer literacy including MS Office/MS Outlook/Salesforce and database management.
  • Strong organizational and prioritizing skills.
  • Must have reliable transportation to and from the assigned work location/office.
  • Must maintain a valid driver's license and good driving record.
  • Proven ability to manage and maximize revenue from an extensive portfolio of key accounts.
  • Ability to quickly develop a rapport based on trust.
  • Outstanding presentation skills.
  • Proven ability to develop opportunities with new or existing customers.
  • Ability to juggle multiple priorities and work under pressure.
Physical Requirements:
  • Working a minimum of 40 hours/week.
  • Sitting 6 to 8 hours/day.
  • Lifting weights of 0 to 30 lbs. from floor to above shoulders.
  • Repetitive use of hands for writing, typing, data entry, and filing.
  • Vision adequate for computer use and reading.
  • Hearing adequate for phone use.
  • Standing, climbing, kneeling, reaching, bending, twisting, and walking as needed to perform site surveys to collect data for project design.
  • Balance adequate for climbing ladders, scaffolds, and lifts.
  • Environmental factors include working in: temperature extremes of 0 F to 100 F up to 8 hours inside or outside; atmospheric exposure to dust, gases, fumes, odors; and poor ventilation in confined spaces.
  • Special hazards include exposure to mechanical, electrical, chemical, and explosive hazards.
  • Personal protective equipment includes use of hard hat, safety glasses, steel-toed shoes, gloves and hearing protection.
Here at The Tri-M Group, LLC we offer:
  • Fair and competitive pay
  • Comprehensive Medical, Prescription, Vision and Dental Insurance
  • HRA Spending Account
  • Employer-paid Life and AD&D Insurance
  • Seven Paid Holidays
  • Vacation & Sick Leave
  • 401k Retirement Program with Company Match
  • Employee Assistance Program
  • And much more


Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Notice to third parties: Please note that The Tri-M Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, The Tri-M Group, LLC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, The Tri-M Group, LLC explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of The Tri-M Group, LLC.