Technical Account Manager
3 weeks ago
Oasis is the market leading provider for non-human identity management. Non-human identities (such as service accounts, system accounts, application accounts, machine identities) are a crucial aspect of modern security frameworks and the identity stack, presenting a distinct security paradigm from human identities. With modern systems and development teams now increasingly distributed, non-human identities have surged creating a massive attack surface that legacy security tools can't manage. Oasis is a leading provider of in non-human identity management solutions. Our first-of-it-kind platform transforms how organizations secure non-human identities throughout their lifecycle, enabling security professionals, engineers, and developers to bolster enterprise security posture, implement robust governance, and simplify compliance.
About The Position:
As a Technical Account Manager at Oasis, you'll take place as the main post-sales contact for customers, taking the lead in technical and business interactions during onboarding, deployment, and operationalization of the Oasis platform. Collaborating closely with Product Management and Research and Development, your role involves ensuring the successful onboarding and ongoing success and support of your customers. As a successful TAM in Oasis you will focus on building relationships, driving outcomes, fostering adoption, and delivering timely value.
Responsibilities:
- Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
- Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience.
- Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement.
- Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling.
- Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products.
- Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
- Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
- Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value.
- Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests.
- Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives.
- 5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer).
- "Ninja mindset" - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
- Extensive experience providing Cyber/Identity solutions to big enterprise customers.
- Experience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security Teams.
- Experience with increasing customer satisfaction, adoption rates, and retention.
- Experience building and operating in an early stage company - highly preferred.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details.
- Self-motivated, detail-oriented with strong communication and interpersonal skills.
- Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
- Excellent collaborator, with the ability to engage across multiple teams to drive an outcome.
- Great ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
At Oasis Security we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company at www.oasis.security.
Oasis Security is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Oasis Security does not accept unsolicited headhunter and agency resumes. Oasis Security will not pay any third-party agency or company that does not have a signed agreement with Oasis Security.
Oasis welcomes all.
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