Advertiser Technical Account Manager

3 weeks ago

New York, United States Taboola Full time

Note that the Technical Account Manager role is called Solutions Engineer internally.

Curious about what it's like to work at the world's number 1 discovery platform as a Solutions Engineer? We're glad you asked

What is the key purpose of a Solutions Engineer?

As a Solutions Engineer in New York City, you will work closely with Sales and Account Management teams to drive success for Taboola's worldwide advertisers. You will be responsible for onboarding new Advertisers, monitoring delivery and performance, resolving technical issues, and providing in-depth technical recommendations, best practices and optimization strategies across a book of business. This includes troubleshooting complex database and backend technology issues.

The Solutions Engineer possesses great communication and presentation skills, and ability to understand all technical aspects of our client's goal and objectives. The Solutions Engineer should be a fast learner and able to ramp up on the changing needs of the platform. Continuous learning and adaptability to change are critical parts of the job.

What skills and qualifications do I need?

For this role it is essential that you have:

  • 3+ years of experience in technical solutions or technical support roles
  • Experience working experience with SQL, Google Analytics, JavaScript, CSS/HTML, APIs and Mobile SDKs
  • Experience with the ecosystem of ad networks, DSPs, audience targeting and technology, online measurement, ad operations and ad buying
  • Experience strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling, and competitive selling
  • Strong customer service skills and demonstrated ability to build effective relationships
  • Excellent written and verbal communication skills, and ability to translate technical investigations and analysis into actions for non-technical stakeholders
Nice to haves include:
  • Experience in tracking implementation methods (e.g., Shopify, WordPress, DCM.)
  • Experience with pixel implementation on customers' websites
  • Familiarity with Google Tag Manager and mobile measurement partners (e.g., Appsflyer, Adjust, Kochava, Branch)
What will I be doing on a day-to-day basis?

As a Solutions Engineer you will:
  • Own responsibility for end-to-end technical onboarding processes, Taboola pixel implementation, conversion tracking, performance and health analysis.
  • Perform technical troubleshooting to identify and proactively solve issues.
  • Perform end-to-end campaign performance analysis and provide delivery and optimization recommendations to cross-functional stakeholders and clients to increase revenue and KPI attainment.
  • Design methodologies and tools to improve customer service and troubleshooting ability
  • Build an in-depth knowledge of Taboola advertising products, and how they can be used to meet a wide range of marketing objectives.
Why Taboola?
  • If you ask our employees what they love about Taboola they will tell you that here, they are able to discover their best professional selves, explore where they can grow, and learn from and together with smart and talented people.
  • We work with some of the biggest names in the business. Our publisher partners include NBCU, ESPN, Bloomberg, IMDb and Business Insider. Our advertiser clients include Wells Fargo, Toyota, Pinterest, Expedia and Salesforce.
  • Taboola NYC offers generous health, medical and dental coverage, 401k matching, a fully-stocked kitchen, and various gym partnerships.

Sounds good, how do I apply?

It's easy, submit your CV by clicking the "Apply" button below.

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

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