Technical Account Manager

3 weeks ago


New York, New York, United States Pontera Full time

Pontera, a fintech company, seeks a Technical Account Manager to ensure key accounts grow and maintain production on the Pontera platform. The ideal candidate will collaborate with teams to support firms and develop in-depth knowledge of the platform. Key responsibilities include developing and maintaining knowledge of the Pontera platform, partnering with Strategic Relationship Managers, and owning the full process of onboarding transitioning assets. The successful candidate will have a flexible and adaptable problem-solving approach, strong communication skills, and experience managing high-volume accounts.

Key Responsibilities:
  • Platform Expertise: Develop and maintain in-depth knowledge of the Pontera platform and its technical nuances.
  • Account Support: Partner with Strategic Relationship Managers to proactively support key customers in their experience with Pontera.
  • Onboarding and Success: Own the full process of onboarding transitioning assets to the platform and ensuring sustained success.
  • Incident Resolution: Detect platform incidents and align key stakeholders for communication and ultimate resolution.
Requirements:
  • 2+ years of relevant Technical Support/Customer Success experience.
  • Demonstrated technical aptitude for, and experience supporting, client-serving and/or web-based applications and SaaS solutions.
  • Excellent project management experience and proven ownership of Customer Support projects and initiatives.
  • A flexible and adaptable problem solver.

Pontera offers a competitive compensation package, including $80,000 to $100,000 annually, and a comprehensive benefits package, including health insurance, retirement plans, and paid parental leave.



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