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Production Support Business Analyst I
2 months ago
Location: Philadelphia, PA
Type: Contract
Our Client is looking for a Production Support Business Systems Analyst that is very confident and can communicate with an executive level audience. The best candidate will be outgoing, confident and have excellent communication skills as they will work with all audience levels. Adaptability and multitasking are critical for the success of this role. Must have the innate nature to work well under general supervision and work well independently.
Key Accountabilities:
- Will support member facing applications, including member portal, mobile app, and vendor supported portals.
- Must work well under general supervision and can work independently, as well as providing technical and analytical support.
- Will gain technical expertise and make recommendations for solutions which may impact the overall design or capabilities within the portal.
- Production Support : Assess and research inquiries from multiple business areas for resolution. Assign and coordinate with IT areas and/or vendor support. Manage relevant communication and updates with impacted stakeholders. Assist in checkout of production releases as needed.
- System Support : Assist in developing processes and performing system administration tasks as needed.
- Project Support : Assist in determining requirements, impacts, developing documentation, procedures, and guides. Serve as an internal expert regarding use of the applications.
- Assistance in documenting job process and aids.
Required Skills:
- Experience with Health Insurance, Customer Service, and ServiceNow or other ticketing systems are a plus.
- Experience interfacing with Executive Stakeholders.
- Possess a basic understanding of key concepts and features of the subject matter and experience supporting web portals.
- 2 to 3 years of BSA experience is required.
- Demonstrated strong analytical, technical, and problem-solving skills.
- Strong verbal and written communications skills.
