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Customer Experience Specialist, CIM

2 months ago

New Castle, United States Corporate Interiors Full time
Position Overview

The Customer Experience Specialist, CIM is responsible for the overall customer service of CI Manufacturing (CIM). This includes processing orders, audits, responding to emails in a timely manner and assisting all managers of the team with clear communication and support.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Submits purchase orders for raw materials to vendors, reviews vendor acknowledgements for accuracy and posts to Hedberg.
  • Audits status reports daily.
  • Maintains vendor pricing catalog
  • Submits Vendor Deposit Requests via gateway when needed
  • Enters specification quotations for sales and submits to customer for review and approval.
  • Develops a thorough knowledge of all products and services. Keeps current on new products and services.
  • Responsible for Petty Cash drawer.
  • Scans timesheets and delivery tickets daily and files in corresponding folders
  • Daily filing for raw materials orders, shop floor work orders and job packets
  • Attends and participates in all company issued training and meetings
  • Online chat customer service.
  • Acts as customer liaison between divisions.
  • Coordinates details for client and team meetings/events.
  • Maintains office supply inventory as well as facilities supplies.
  • Acts as backup to the CIM Operations Coordinator
Requirements

Required Qualifications
  • High School Diploma/GED
  • Associates degree preferred
  • 2 - 5+ years in customer service and/or administrative experience
  • Ability to perform multiple tasks and stay organized
  • Adhere to Standard Operating Procedures
  • Strong trouble shooting skills
  • Excellent written, technical and communication skills.
  • Strong communication skills; both written and verbal
  • Assertive, flexible and displays a strong sense of urgency
  • Background in the contract interiors industry preferred.
  • Familiar with Steelcase furniture solutions preferred.
  • Intermediate Microsoft Office skill set


About Us

Corporate Interiors is a customer-focused organization specializing in workplace environments. From our foundation in 1985, our shape, progression and prosperity have been formed by listening to the marketplace and understanding the strategic direction of the clients we serve.

Corporate Interiors is widely recognized as the largest re-manufacturer of office furniture in the Philadelphia Region. The Company partners with clients to provide inspirational workplace environments. This encompasses an extensive collection of workspace furniture solutions; architectural solutions; custom millwork; flooring; audio visual integrations; comprehensive in-house design and project management capabilities; and manufacturer of eco-friendly new furniture.

Corporate Interiors offers industry leading benefits to eligible employees, including:

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Company Paid Disability Insurance

Paid Time Off

Paid Holidays

401(K) and Profit Sharing Plan

And More Check out our benefits offerings on our careers page.

EEO/AA Employer/Veteran/Disabled. If you require special assistance or an accommodation to apply due to a disability, please contact HR by email at hr@corporate-interiors.com.