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Help Desk Support Specialist II

2 months ago

Leesville, United States Abacus Technology Full time
Overview

Abacus Technology is seeking a Help Desk Support Specialist to provide technical support for Fort Johnson.  This is a full-time position.

Responsibilities
  • Provide comprehensive IT customer support services, including the installation, configuration, troubleshooting, and maintenance of desktop and laptop computers, servers, network connectivity, and associated hardware.
  • Manage user accounts, software, and network configurations for both local and remote systems, as well as providing Tier I, II, and III support.
  • Coordinate with vendors, manage ticket systems, and ensure the proper implementation of OEM equipment changes and software updates.
  • Set up, configure, and troubleshoot domains, user accounts, and software.
  • Diagnose and resolve issues related to network connectivity and wireless access.
  • Install, upgrade, and maintain desktop and laptop computers, including adding or replacing components such as memory, keyboards, and motherboards.
  • Provide technical assistance to end users, troubleshoot and resolve hardware/software deficiencies, and perform customer service help desk duties.
  • Support server operations, common user applications, and network connectivity, ensuring compliance with government security requirements.
  • Manage and respond to requests through the ticketing system, track incidents, and report trends to the COR.
  • Install and configure hardware and software, including OEM corrective actions, with COR approval.
  • Perform release management, including software updates, security patches, and account management.
  • Provide contingency support for off-site locations, including the transport and repair of equipment.
Qualifications

3+ years experience providing technical support for a variety of IT issues.  HS diploma or GED.  Must be Security+ certified.  ITIL v4 Foundations training or certification preferred.  Microsoft 365 Certified: Modern Desktop Administrator Associate or Endpoint Administrator Associate certification preferred.  Extensive experience with MS Windows, Microsoft Office, Microsoft 365 and other common desktop applications and operating systems.  Knowledge and experience communicating application support concepts to technical and non-technical personnel.  Able to develop technical documents and produce system documentation.  Must have excellent customer service skills and be able to work within the confines of a set time schedule.  Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled