Computer Specialist/Lead Technical Support Specialist
3 weeks ago
Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement, retail, casino gaming and more. Our innovative cyber capabilities and programs have made us trusted partners for IT modernization projects, implementing upgrades and accelerating the delivery of new solutions for the DoD and commercial industries with consumer-driven technology. We are bidding on a contract supporting the Fort Johnson Network Enterprise Center. This opportunity is contingent upon a successful contract award to Oneida Technical Solutions. Position Overview: The Computer Specialist Lead - Technical Support Specialist will oversee and provide advanced technical support for a diverse range of IT systems and networks within a high-security environment. This role requires an expert in troubleshooting, system maintenance, and user support, with a focus on ensuring the availability, performance, and security of IT infrastructure. The candidate must have a strong understanding of cybersecurity principles and compliance with Department of Defense (DOD) directives. Key Responsibilities: Leadership and Supervision: Lead a team of technical support specialists, providing mentorship, training, and performance management. Act as the primary escalation point for complex technical issues. Technical Support: Diagnose and resolve hardware, software, and network issues for end-users. Manage and maintain desktop configurations, servers, and network devices. System Maintenance: Perform regular system updates, patch management, and vulnerability assessments. Ensure all systems are compliant with DOD 8140 and other relevant regulations. Security Compliance: Implement and enforce cybersecurity policies and procedures. Monitor system activities for potential security breaches and respond promptly to security incidents. Project Management: Coordinate and manage IT projects, including system upgrades, migrations, and deployments. Ensure all projects are completed on time and within budget. Documentation: Maintain detailed documentation of system configurations, changes, and support activities. Prepare reports on system performance and security compliance. Communication: Liaise with other departments, vendors, and external partners to resolve technical issues and coordinate support activities. Provide regular updates to management on system status and ongoing projects. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications (e.g., CISSP, Security+, ITIL) preferred. Experience: Minimum of 7 years of experience in technical support or a related IT role, with at least 3 years in a leadership or supervisory capacity. Technical Skills: Expertise in Windows and Linux operating systems, network configurations, and cybersecurity best practices. Proficiency with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., AWS, Azure). Security Clearance: Active Secret Clearance required. DOD 8140 Compliance: Must possess or obtain within 6 months of hire a certification that meets DOD 8140 requirements (e.g., Security+ CE, CISSP). Work Environment: Physical Demands: Ability to lift and move computer equipment as needed. Occasional travel may be required for off-site support. Work Schedule: Full-time position with potential for after-hours support as needed. Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.
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