Associate Manager, Collision

3 weeks ago

Elk Grove Village, United States Tesla Full time

Tesla Collision is seeking an energetic professional with a proven record of accomplishment of managing people and processes to work on one of the most progressive vehicle brands in the world. The Collision Center Back of House Manager is the leader of our collision shop floor teams. In this role, you will be responsible for leading an engaged team of Technicians while delivering an impeccable service experience through driving excellent results and delivering operational efficiency in our collision centers. This position requires a clear understanding of production systems and collision shop workflow, utilizing critical thought processes and root cause analysis.

Responsibilities

  • Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the collision center
  • Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from collision technicians and the rest of the collision center team. Lead, coach and develop a highly engaged team of technicians
  • Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality. Monitor to ensure that all employees comply with safety regulations and the collision center's safety program
  • Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet collision repair needs and to ensure vacation and other time off consistent with company policies
  • Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development and leveling in charge your career. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
  • Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization
  • Partner with Collision Manager to scale and grow the production of the shop in support of company targets. Perform other duties as assigned by the Collision Manager to support business
Requirements
  • 7-10 years Collision technical aptitude or experience is preferred
  • Prior leadership experience in a collision-focused industry preferred
  • Ability to meet deadlines and be accountable for quality / quantity. Able to manage multiple tasks with competing priorities, establish and achieve goals. Ability to lead group root cause problem solving activities and rapidly develop countermeasures
  • Able to effectively interact with customers as required
  • Excellent interpersonal and communication skills with ability to work a flexible schedule, including evenings, weekends and holidays
  • One to three years of industrial supervisory or similar leadership experience preferred. Experience with Microsoft Office, understanding of repair estimates
  • Valid driver's license preferred
Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program

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