Tax Office Manager

4 weeks ago


Elk Grove Village, Illinois, United States H&R Block Full time
About the Role

We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for providing strategic guidance and support to our tax offices, driving growth and excellence in our operations.

Key Responsibilities
  • Lead and manage multiple tax offices, providing guidance and support to associates and district general managers.
  • Develop and implement growth plans, setting targets and objectives for office-level growth and client satisfaction.
  • Partner with district general managers to recruit and interview candidates for tax office associate positions.
  • Conduct timely performance reviews and work with the Associate Relations Center to resolve associate issues and address performance concerns.
  • Lead daily team meetings, communicate essential information to tax office associates, and create associate work schedules across all offices.
  • Travel between offices as required and may prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Requirements
  • Proven people management experience, with a demonstrated ability to grow and develop associates.
  • Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
  • Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
  • Computer proficiency with the ability to use MS Office.
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
About H&R Block

H&R Block is a global leader in tax preparation and financial services, committed to helping individuals and businesses achieve their financial goals. We believe in the power of people helping people and strive to create a connected culture that values diversity and inclusion.

We offer a range of benefits to our associates, including employee assistance programs, wellbeing initiatives, and discounts on everyday items and services. Our company is committed to building a culture of trust, care, and connections, where everyone feels safe to bring their authentic self to work every day.


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