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Help Desk Support

4 months ago

Omaha, United States TEKsystems Full time

100% REMOTE DESKTOP/HELPDESK SUPPORT REPRESENTATIVE OPPORTUNITY TO WORK WITH ONE OF THE LARGEST EDUCATION ORGANIZATIONS IN THE AREA FULL TIME MONDAY - FRIDAY 9AM-6PM $17/HR Qualifications: 1 year of helpdesk/desktop support experience or CompTIA+ certification Excellent communication skills Microsoft Office proficient Responsibilities: Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues. Will handle roughly 30-50 inbound calls a day. The Customer Service Representative (CSR) is a member of the Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students. Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops) Performance issues Mic/Camera issues/settings Peripherals (mouse/keyboard, monitors etc.) Strong knowledge/experience with Active Directory Password Reset Strong knowledge/experience of ‘Home’ network troubleshooting Strong knowledge/experience of ‘Domain Environment’ network troubleshooting Add computer to a domain Add/Remove printers/scan folders Strong knowledge/experience with ‘Internet/Browser” troubleshooting Basic knowledge/experience with reimaging computers (PC) Any knowledge/experience with Apple computers is welcomed Experience with Remote Troubleshooting tools Bomgar/BeyondTrust Strong knowledge/experience of Google Apps Drive Voice Hangouts/Meet Gmail About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.