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Sr. Manager, UX Design

2 months ago

Lehi, United States Reputation.com Full time

Why Work at Reputation?

  • Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

  • We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.

  • Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

  • Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

  • The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

  • Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

  • Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

  • Our Mission: We exist to forge relationships between companies and communities.

AtReputation.comwe enable large, multi-location, enterprise organizations to listen, respond, and take action based on the voice of their customers via online presence management, social media management, and customer experience management services, all integrated into a powerful Online Reputation Management platform. User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love.

We're looking for a talented and passionateSenior Manager UX Designer, to lead our UX design team and drive the strategic direction of user experience across our digital platforms. As a Senior Manager, you create the vision and direction of UX and UI in partnership with the Head of Product Management. You will work closely with our internal partners and our external customers, create the design direction forReputation.com, and see your work go live on a regular basis.

We are looking for an all-around designer with both interaction and visual design skills, strong ideation skills, and passion for making difficult tasks into simple and elegant experiences. You also take time to understand the performance side of design, and also the business aspects of the products.

You thrive in a fast-paced work environment that requires strong problem-solving skills, attention to details, and independent self-direction, coupled with an aptitude for team collaboration and open communication.

You possess a clear vision of the future of user experience and have the courage to pursue forward-thinking design. You like to share your passion with and inspire designers, product managers, and engineers to follow best practices, push the boundaries of what's possible, and deliver consistently world-class design solutions.

Responsibilities:

  • Lead and manage the UX design team (domestically and globally), providing mentorship and development opportunities.

  • Define and implement the UX Design strategy in partnership with the Head of Product Management and ensure alignment with company's business goals and Product's vision.

  • Oversee the UX design process, from research and ideation through prototyping, testing, and final implementation.

  • Collaborate with cross-functional teams including product management, development, and marketing, to ensure a seamless integration of UX design into product development lifecycle.

  • Develop and maintain design systems, guidelines, and documentation to ensure consistency and scalability across products.

  • Stay abreast of industry trends, emerging technologies, and best practices in UX design, and integrate these insights into the design process.

  • Conduct user research and analyze user feedback to identify pain points and opportunities for improvement.

  • Deliver a UX vision and design system, along with a plan for evolutionary, iterative updates, that actualize the larger vision over time.

  • Build, manage and evolve the design process, and set new standards in executional and operational excellence

  • Build a vibrant community of trusted users, conduct user-centric research, and test iterative solution designs.

  • Build strong relationships and operating rhythms with leaders inside and outside the product teams to efficiently implement user experiences that are cohesive, inclusive and well-informed.

  • Additional duties as assigned.

Qualifications

  • Bachelor's or Master's degree in UX Design, Human-Computer Interaction, Graphic Design, or related field

  • 8+ years of experience in UX Design with 3 years minimum experience managing a team. Preferred experience in managing domestic and global teams.

  • Excellent communication and presentation skills.

  • Proven ability to lead and develop teams in the UX field.

  • Portfolio of UX-focused work samples for enterprise web and mobile applications.

  • Strong interaction design skills and a solid understanding of user-centered design principles/standards and design patterns

  • Proficiency in design tools such as Sketch, Figma, Adobe XD, InVision, and other relevant software..

  • Strong visual design skills and a solid understanding of responsive web app design.

  • Experience designing mobile/tablet applications.

  • Excellent analytical skills, experience with data visualization.

  • Exceptional ability to communicate complex concepts clearly across different audiences.

  • Ability to work across organizational boundaries and independently to define, prioritize and manage work to meet project timelines in a fast-paced environment.

  • Experience working closely with agile development teams on implementation.

  • Self-motivated, disciplined, passionate, curious, creative, team player, humble.

When you join Reputation, you can expect:

  • Flexible working arrangements.

  • Career growth with paid training tuition opportunities.

  • Active Employee Resource Groups (ERGs) to engage with.

  • An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.

Our employees highlight our:

  • Ample Opportunities- "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions."

  • Positive Culture- "Great opportunity and exceptional culture." "You will never have a better culture anywhere else. Period."

  • Training and Tools- "All managers truly want you to succeed, and you are given great tools and training to be successful in your role."

  • Balance- "Great work life balance and awesome team environment"

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

  • Diversity: Embracing a culture that values uniqueness.

  • Inclusion: Inviting diverse groups to take part in company life.

  • Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

  • Flexible PTO

  • Paid company holidays

  • 4 company provided, "Recharge Days", which are wellness days off for the entire company

  • Several active Employee Resource Groups (ERG's) to help foster inclusion and community

  • Employee Assistance Program

  • Access to a wide variety of unique perks and apps:Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi

  • Fetch Pet Insurance

  • 401K

  • Health, dental and vision insurance

  • Paid maternity leave

  • Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.