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Member Experience Representative|Walnut Creek

4 months ago

West Des Moines, United States YMCA of Greater Des Moines Full time
Description

There's nothing like working at the Y

At the Y, strengthening community is our cause. Our staff members are people who drive this cause - it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference - every day.

JOB LOCATION:Walnut Creek Family YMCA
SHIFTS AVAILABLE DURING: Various days and times available. Additional shifts available based upon availability.

PAY RATE: $11.00-$13.00/hour based on qualifications

CLOSING DATE FOR APPLICATIONS: July 11, 2024 - Applications will be reviewed on a rolling basis.

POSITION OVERVIEW:This position delivers consistently excellent service to all members, guests and program participants, focusing on the development of member centered relationships and serving to exceed expectations. Staff Members in this position respond to member and guest needs, promote the YMCA, maintain the cleanliness and organization of the Welcome Center and Lobby areas, and ensure the mission, purpose, image and core values of the YMCA are conveyed in everything they do.

ESSENTIAL FUNCTIONS:
  1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  2. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
  3. Builds relationships with members; helps members connect with one another and the YMCA.
  4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  5. Applies all YMCA policies dealing with member services.
  6. Maintains facility appearance and ensure safety measures are in place.
  7. Perform additional duties as assigned by supervisor or designated staff person.
  8. Demonstrate and support the objectives of the Association as embodied in the mission statement and values.
Requirements

EDUCATION/EXPERIENCE REQUIREMENTS:
  1. Ability to read, write, and perform simple mathematical functions
  2. Must be at least 16 years of age
  3. Minimum 6 months customer service experience
  4. Minimum 6 months of work experience that involved cash handling
  5. Basic computer skills
  6. Current Red Cross CPR/First Aid/AED Certification OR equivalent - prior to starting.
  7. Intro to Y's Cause & Culture Online Course - prior to starting
  8. Training to be completed within the first 30 days and maintained afterwards
PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
  • The employee is occasionally required to sit; stoop, kneel, or crouch.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.
  • The noise level in the work environment is usually moderate.
  • The employee must have the ability to adapt to frequently changing working conditions and to work a flexible schedule.

JOB REQUIREMENTS:
  1. Ability to communicate with a Y-voice, demonstrating determination, genuine concern, a welcoming attitude, hopefulness and a nurturing spirit
  2. Ability to work with minimal supervision, taking initiative to assist in developing others
  3. Ability to maintain confidentiality on member information
  4. Ability to demonstrate professional conduct and image at all times
  5. Ability to articulate how the YMCA transforms lives and what this position's impact is
  6. Ability to serve as a healthy lifestyles role model for members and staff
  7. Attend trainings and/or courses to maintain certification and/or as required by the YMCA
  8. Attend training and/or courses as required by the YMCA