IT Service Specialist

ABOUT POET

At POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible. For over thirty years, our drive and passion to change the world has enabled us to become the largest producer and marketer of bioethanol in the world and a leader in sustainable products.

JOB SUMMARY:

Are you an IT Guru? Do you love helping others and enabling them to maximize efficiency? If you have a passion for challenging the status quo and always searching for a better way, then you sound like us

POET Biofules is seeking a highly motivated IT Service Specialist. In this role, you will have the opportunity to support our most valuable resource: Our Team Members If you are passionate about IT and delivering outstanding customer service, this may be the role for you

This is an on-site role located in Wichita, KS.

DUTIES & RESPONSIBILITIES:

• Troubleshoot and repair computer software and hardware such as desktops, laptops, telephones, printers, mobile phones/tablets, desk phones, video surveillance systems and video conferencing equipment.
• Manage internal requests for IT support issues or enhancements by prioritizing issues, communicating status to affected parties, and updating Help Desk trouble tickets in accordance with department metrics and standards.
• Inventory, configure, install, maintain, repair, upgrade, secure, and dispose of team member personal computing devices.
• Interacting with technical support team members from external organizations to troubleshoot and repair hardware, software and telecommunications systems.
• Escalate server, network, compatibility and design issues to the appropriate team member.
• Work with other team members to complete projects such as WiFi upgrades, video surveillance system installations, server and networking upgrades, and telephone system upgrades.
• Limited network administration duties: resetting passwords, unlocking accounts, setting file permissions, updating and rebooting servers, server configuration and maintenance responsibilities.
• Create and update documentation and asset/license tracking systems
• At POET, we are all on the same team. We all help out with responsibilities that may not be specifically listed here.  

DUTIES & RESPONSIBILITIES:

• Troubleshoot and repair computer software and hardware such as desktops, laptops, telephones, printers, mobile phones/tablets, desk phones, video surveillance systems and video conferencing equipment.
• Manage internal requests for IT support issues or enhancements by prioritizing issues, communicating status to affected parties, and updating Help Desk trouble tickets in accordance with department metrics and standards.
• Inventory, configure, install, maintain, repair, upgrade, secure, and dispose of team member personal computing devices.
• Interacting with technical support team members from external organizations to troubleshoot and repair hardware, software and telecommunications systems.
• Escalate server, network, compatibility and design issues to the appropriate team member.
• Work with other team members to complete projects such as WiFi upgrades, video surveillance system installations, server and networking upgrades, and telephone system upgrades.
• Limited network administration duties: resetting passwords, unlocking accounts, setting file permissions, updating and rebooting servers, server configuration and maintenance responsibilities.
• Create and update documentation and asset/license tracking systems
• At POET, we are all on the same team. We all help out with responsibilities that may not be specifically listed here.   

QUALIFICATIONS & SKILLS:

• 2+ years professional experience in an IT support role OR Associate’s degree in relevant field
• Advanced knowledge and experience with Windows-based PCs and laptops
• Advanced knowledge of Microsoft Office Suite and the ability and willingness to learn new software applications.
• Familiarity with network communication and protocols, printers, phone systems, as well as other related hardware.
• Ability to troubleshoot, install, and upgrade hardware and software
• Excellent organizational and time management skills as well as the ability to embrace change.
• Specific physical requirements: Ability to sit for approximately 90% of the time working on a personal computer. Ability to kneel and crawl under desks. Ability to lift up to 50 pounds.
• Willing and able to be on-call and be available for scheduled, after-hours maintenance events (approximately 3 times per quarter).

A SUCCESSFUL CANDIDATE WILL HAVE: 

• Commitment to always deliver outstanding customer service
• High level of personal integrity
• Outstanding verbal and written communication skills and impeccable attention to detail
• Strong organizational skills
• Sense of urgency which drives results
• Interpersonal skills – ability to effectively interact with individuals at all levels within/outside the organization
• Demonstrated problem solving and critical thinking skills
• Ability to embrace and promote change
• Innovative mindset
• Ability to think objectively
• Self-awareness in the face of uncertainty
• Ability to work in a team environment 

POET CULTURE:

• Culture is king at POET. We’re all on the same team. We always communicate. And we park our egos at the door. These aren’t just slogans on our walls. It’s the way we do things at POET.
• We provide an environment for team members to maintain a healthy work-life balance. It’s the best way to optimize health, wellness, and productivity in a sustainable way.  
• We work hard. We play hard. We have frequent team events, volunteer efforts, and we know how to celebrate wins 
• POET Biofuels is proud to be the 2022 Winner and 2023 Runner up of Wichita Business Journal's Best Places to Work Large Company Category
• We have an open work environment, with no offices

GROWTH & DEVELOPMENT OPPORTUNITIES:

• At POET we encourage internal development and growth by allowing team members to carve their own path to success. Leaders support team members with the necessary resources to develop their skills, achieve goals, and create the most value.

• We believe in developing our team members to their highest potential and recognizing contributions that add value to the organization. Each new team member’s position and compensation are carefully determined by considering their unique qualifications and skillset.

BENEFITS INFORMATION  

• Comprehensive benefits package; Individual and family plans for health, dental, & vision insurance, including a generous employer Health Savings Account contribution
• Quarterly Profit-Sharing Bonuses, and Bi-Annual Incentive Bonuses
• Competitive pay, including shift premium pay for qualifying positions
• 401K with company match
• Paid time off and paid holidays
• Paid Parental Leave
• Tuition reimbursement
• Attractive Relocation Assistance and Bonus Programs for qualifying positions and/or locations

OTHER PERKS 

• A multifaceted wellness program encompassing the whole person – mentally, physically, and spiritually
• 'Family-first' culture
• Onsite fitness centers or fitness reimbursements
• Safety and cold weather gear reimbursements
• Discounted home and auto insurance

POET is an Equal Opportunity Employer (EOE). POET complies with all applicable federal, state and local laws regarding hiring and employment. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.