Customer Service Engineer

2 weeks ago

Wichita, Kansas, United States IT Concepts Full time
Job Title: Customer Service Engineer

IT Concepts is seeking an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States.

Job Summary:

We are looking for a skilled Customer Service Engineer to provide technical support to our government customers. The ideal candidate will have experience in conducting routine system administration tasks, logging data in system admin logs, and utilizing debugging protocols and processes.

Responsibilities:
  • Provide technical support to government customers, including installation, maintenance, testing, and troubleshooting of computer systems and equipment.
  • Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
  • Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
  • Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
  • Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.
  • The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.
Requirements:
  • Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline.
  • 2+ years of relevant experience.
  • 8 years of additional relevant experience may be substituted for education.
  • Experience in conducting routine system administration tasks and logging data in system admin logs.
  • Knowledge on a number of debugging protocols and processes.
  • Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
  • Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and navigating through facility spaces to access and repair equipment.
Clearance Requirement:
  • US Citizen or Green card holder.
  • Willing and able to get a Public Trust Suitability clearance.
Benefits:

IT Concepts offers a competitive benefits package, including medical, dental, and vision insurance, identity theft protection, legal resources coverage, and a 401(k) plan. We also offer education reimbursement for certifications, degrees, or professional development.

We are committed to fostering an inclusive workplace where all employees are treated with dignity, respect, and fairness. We encourage protected veterans to self-identify during the application process.

To apply, please click on the "Apply for this Job" button at the bottom of this Job Description or the button at the top: "Application." Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.

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